January 2024 by Norbert Wandasz
Very good
January 2024 by Anneke Darcy
We all love The White Company
December 2023 by Paul Nero
Very good location, Sloane sq station, kings road was very busy
November 2023 by Alessandro Barbieri
Have been a fan of The White Company for a long time. Unfortunately had a very disappointing experience today. bought silk pajamas for my girlfriend here as a present, after 2 weeks of use and following the label care instructions (i.e. hand wash only ...), the seam of the trouser has fallen apart and other parts of the pajama are falling apart. Shop refused refund or return saying "the item was too small for the person". Which is ridiculous because it fit absolutely fine (if anything on the slightly loose side). The store clerk had the audacity to tell me "all silk is the same" which is an absurd statement and shows they know nothing about momme or the quality rating of silk. In fact, on their website / product label, they do not mention neither the momme nor the quality rating of the silk, which basically tells me it is extremely cheap, poorly constructed material that has resultingly fallen apart.I will not be returning.
October 2023 by James Moor
Paula was absolutely amazing today. The best customer service I have had in a long time. So knowledgeable too!
August 2023 by susan sandover
As one walks into the white company there is always a wonderful perfume of one of their air freshners. Bright, helpful staff. Really well made clothing and bedding in the upper price bracket.
July 2023 by Ben Hudson
Very well stocked store. Handy for where I live, but unless you're a female, the staff don't greet you when you walk in, nor offer to help. This has been my experience on multiple occasions.
July 2023 by Anna Macnaught
I had a lovely experience shopping at the Chelsea store the other day with my 5 week old baby. Baby was fussing so I took her out of her pram and two seperately sales assistants offered for me to go and feed her in the comfort of the change rooms. I ended up doing so and the lady even pushed my pram for me as I holding baby. It was so appreciated as baby was able to feed calmly and I could keep shopping and then go for lunch! That sort of kindness is so so appreciated by a tired mum. Thank you to the lovely staff.
March 2023 by John Jo
Beware! Don?t buy gift vouchers. Expiry date and terms and conditions aren?t printed on the card. Customer services are atrocious. They kept £100 of our money with nothing in return. Reported to trading standards and taking them to a small claims court. Unethical business.
January 2023 by Ado C
Terrible online delivery service fulfillment.
October 2022 by Kinga B
The store is beautiful!But the way I was treated by a manager when doing a refund was not acceptable. Felt like a liar who just wants the money back. Curious if the posh British customers are treated like a that too. Doubt it .
August 2022 by A Google User
Wonderful customer service from Marsida. I had purchased an incorrect size online and she went out of her way to help me with an instore return and then assisted me with purchasing the right sized item. She?s an exceptional member of staff and a credit to the White Company Sloane Square!
July 2022 by Ilyan Kovatchev
Stay away from this company if ordering furniture. Ordered a bed, it came without any fittings and it has been 3 weeks, 5 calls with customer service, and not response from the furniture team to send over the missing bits. Completely useless, stubborn and borderline rude customer service.
July 2022 by Scott Greig
Amazing service, knowledge and care from Marsida the Assistant Manager here with an issue I had with an item. Thanks so much for your help and understanding!
March 2022 by Mohammed Al-R
5 stars for the asian sales lady who was very friendly and kind.
