March 2024 by Routes Master
My girlfriend and I stayed at the hotel a few weeks ago , the best was the deep tissue massage from Nasira . Definitely I will back whenever I am back in London. She was above and beyond.
January 2024 by syeda anika mahzabin
Loved it! Friendly stuff
November 2023 by Mimi B
Superb place, the children really liked the heated swimming pool. Top staff, we will come back!
November 2023 by Diwa Gede
Stayed at hotel and Retreat couple times already. Great gym and pool. Refuel food was nice too. Would recommend a visit during the week as it?s nice and quiet and very relaxing.
November 2023 by Harvie K
The Retreat is very peaceful and zen so much so I spent every day there. The steam room and sauna are amazing. The staff were very attentive by topping up our glasses with water and checking if we needed anything else. Definitely make use of the treatments too, such as a massage!
November 2023 by Antoniya
Such a relaxing space, the swimming pool and they make healthy drinks served around the pool. You feel like your are in a resort in a warm country
October 2023 by Andrew Orphanides
Nassira is the spa was absolutely ten out if ten...highly recommend you will not be disappointed. Gold signature facial..Gym is amazing pool etc
September 2023 by Tatjana Novitjenko
I will never use this Spa again. I was gifted a day spa voucher for my birthday. Booking this was a mission in itself: unhelpful staff not returning my calls. Finally after managing to book in for the 3rd of August I turned up to a spa that was closed for refurbishment! I then rebooked for the 6th September. The treatments were great however now I am being asked to pay for the spa day in full telling me (a week later) that my voucher was not valid! Simply ridiculous! Never using them again!
August 2023 by 371safian
The best stay in the best Rohan from reception team was brilliantly welcoming and professional he is fantastic asset to the hotel which went above and beyond to make our stay wonderful and memorable he accommodated my early check in request and gave us the best room with city view which was really amazing, room was lovely, spotless and up to date , best location best service.
August 2023 by SarahKatz
Great location, the staff are very helpful. The hotel is in walking distance to Picadilly and Covent Garden. There are a lot of restruants in the area. The modern design is nice but not very comfortable, you can't open a window and the room is too dark.
August 2023 by Tricksta24
Stayed here for a lovely surprise birthday weekend for my partner. Wanted something special and more than our usual ?economic? stays and The Londoner was great. Fantastic location I. Leicester Square, we had the Book of Mormon booked along with a film at the Odeon and it was first as it was a 30 second walk to both. Check in was a little confusing as I had an email about checking in so I did, then it prompted me to download the app which said I hadn?t checked in for I tried to check in again but it wouldn?t let me so when we got to the hotel we went to reception. That was a bit confusing as there was no clear place to queue so we stood behind some people who were waiting and whilst we waited someone else came in and went straight to the front skipping the queue and the staff member just checked them in even though there were 3 of us in an obvious queue. The staff member told us that the online check in isn?t a check in and the pre authorisation that it too on my card of £2 wasn?t the proper authorisation so she needed to take another but for £150. I didn?t mind any of this but there needs to be consistency and clarity which this wasn?t. Anyway, we headed up to our room and WOW! From the lift to the corridor and then into the room, it all felt WOW. The aesthetic of the room was very much our taste, modern but comfortable and thought out. We looked at other 5*s but they all seemed a bit chincy so this is why I picked the Londoner. The radio on as we entered the room, lights set, a box of happy birthday chocolates on the coffee table was a lovely touch. I?ve put some pictures up as they say it all. The Japanese toilet was a great experience and I now want one. The amenities/toiletries were lovely. The evening turn down was very much appreciated and helped us settle for the evening once we got back from the cinema. A couple of bits of feedback. In the app or on check in it was never explained about the residence, I only knew about it from prior research and no where explained where it was or how you got to it so I had to go to reception to ask. (Btw it?s beautiful and utilised it for morning pastries and coffee). The cast feature on the TV didn?t work. Only having two English breakfast tea bags, two milks and a couple of sugar wasn?t enough. I did request more via the app but we never got more. There were a lot of scratches, marks and dents in shelves and furniture (for an expensive 5* I thought details like this would be considered). Also I had seen online on the many videos shared by influencers that the hairdryer in the room was a Dyson but in ours we had a none branded one. All in all, we had a great time and loved the hotel, just a couple of things that for a 5* at £500+ a night I expected fewer ?issues? Staff were lovely, friendly and helpful. Will happily come back, just hope the above were exceptions and not the normal experience.
August 2023 by jamesedd
A member of staff woke us up by banging loudly and incessantly on our door at midnight because he had the wrong room number. Absolutely unacceptable and awful. The maids were rude, the room was full of dust, and the hot water stopped working on our final night. The Londoner is one of the worst hotels we have ever stayed in. We felt uncomfortable and unsafe.
August 2023 by susanl870
I would like to publically acknowledge Stelian and Arnaud at the front desk for their superior service and warm welcoming attitude. When there was an issue with our American Express booking - they went above and beyond to fix the situation and truly saved the day. The room is awesome and we are looking forward to a fun week!!
August 2023 by RolyHarries
We arrived at The Londoner after hearing about it on The Chris Moyles Show one morning. We went to watch Wicked and celebrate our Silver wedding anniversary . We have been staying in Leicester Sq when visiting London over the last 5 years however the hotel next to the Londoner. The last few times it has not been great so we thought we would try The Londoner. I am so glad we did. When we walked in we were met by Thomas and another man ( I forget his name but he worked next door before). They could not have been more helpful. We were shown to our room which was stunning and the finish is so good to the room. The Heated toilet was a surprise!! We had a drink in the champagne bar before trying the street side bar on our way to Wicked which was great. The service from the bar and front of house matched that of the reception and yes it is not the cheapest place to stay but you feel that it is well worth the money. We will return soon. Thanks to every member of staff.
August 2023 by Pathfinder657677
The room was very spacious, clean, and had the amenities we needed. Pool and SPA was clean and classy. Breakfast was delicious and with many choices. The people in the reception were very helpful, not just on checkin and checkout, but also in giving directions to spots. Particularly, Cassandre was extremely helpful and friendly. The location is great - very near Tube Station and variety of restaurants. I would highly recommend.
