July 2024 by abdullah ZH
The service is bad
The employees are not friendly and if you call them they do not look at you. I waited for more than ten minutes until I was able to attract their attention.
July 2024 by James
Enjoyed a nice hot decaf soy latte. Came with a little ice cream too! (But I didn?t eat it since I had an empty stomach).
July 2024 by Asma Alzahrani
The place is nice, the tea and scones are delicious, but the service is very, very, very bad, to the point that it is not worth ever returning to it?
July 2024 by Georgina Pickett
Tasty ice cream, sweet treats and drinks in a less formal atmosphere.
July 2024 by Zainab Al Aydaroos
Victoria Cake, a taste of good memories. Vibes like a Diner.
July 2024 by Sean Robinson
Came in this afternoon and was really disappointed. Waited about twenty minutes ( that?s fine) to be seated at the bar. Another 20 minutes before someone came to take our order. I believe this was the manager, who was running around. They were out of several items. Which, whatever.
Sorbet was okay. My dining partner really liked the blueberry. I found that it tasted like preservatives. I would have expected more from F & M.
Took another twenty minutes to flag down someone to get us our check so we could leave. Overall, disappointing experience.
July 2024 by Luke Aaron
Opening times are listed until 8pm, but it was just closing when we got there at 6:30pm. Even when I showed her the above, the lady was really unapologetic about it. Please update your opening times, and at least be humble about your error.
July 2024 by UHNWI.1
Lemon blueberry cake and Booibos tea.
July 2024 by Kenichi Miyamoto
When I came to England, I wanted to have tea and scones, so I visited The Parlor of Fortnum. The tea and scones were excellent, as expected. The scones were lighter and easier to eat than they looked.
July 2024 by Saad
A restaurant that offers breakfast service until 11:45 a.m., after which it turns into brunch. The seating is excellent, the tables are okay, and the chairs are comfortable. The food is excellent. Our order was scrambled eggs, French toast, and a wonderful lemon cake. I will leave you with the pictures. Of course, the restaurant is on the first floor. There is also a restaurant on the ground floor, as well as a restaurant on the third floor, but the best is. This restaurant
July 2024 by Diane Jacob
Ice creams and sorbets are ok but clearly not worth the queue.
The service is very slow and the staff looks completely overwhelmed and underpaid.
You will get better ice creams in the street.
May 2024 by nuddaaa
Rude staff. Waited 15 minutes to be seated. Got seated but asked to move to a different table nearby. It was less central. Got rudely told no. She snapped for no reason. We walked out because we knew there would be zero service offered today. Unacceptable from such a large brand. Also on the way out we saw staff using their bare hands to push scoops of ice cream onto cones and sundaes. Disgusting. Never again!
May 2024 by Caroline Findlay
Cute pastel coloured ice-cream parlour on the 1st floor of the iconic Fortnum & Mason.Extremely Instagrammable, but unfortunately the food did not live up to my expectations.I ordered a latte, which was nicely presented with a cute little ice-cream cone attached. The coffee was okay, but the restaurant is actually quite cold and within less than ten minutes my coffee was also cold.I had the scrambled eggs on toast for breakfast - which again were just okay, but I?ve had far better (and cheaper) elsewhere.Service though was superb, and staff were very attentive.Overall I felt quite disappointed and don?t feel I could (or would) recommend visiting - not unless you like cold and overpriced food.
May 2024 by Alistair Guy
A really nice hidden gem within the legendary Fortnum & Mason's store, great tea, didn't stay for more so maybe next time
April 2024 by kate s.
My mother, daughter, and I had a lovely time here a few weeks ago. We got a few tea pots, scones, Welsh rarebit, and my daughter had a delicious dessert. Our server was very helpful and polite, and everything was delicious. I had made a reservation ahead of time but it wasn't busy when we got there, which made it feel like we had the place to ourselves! It was a very cute place, and there is also a nice view of the street as you enjoy the goodies!
