February 2024 by Paulina Bockowska
This cobbler deserves all the stars and then some!From the moment I walked in, I was impressed by the wide range of shoe and leather care products they have on offer. But the true star of the show was the cobbler himself. Not only did the kind gentleman manage to fix my cherished bag (which I thought was a goner!), but he did it quickly, expertly, and with a smile. The whole experience was a delight.If you're looking for a cobbler who can fix your leather goods with love and care, look no further! This place is an absolute gem.
January 2024 by Chiara Giuliano
Great and quick service. All done with a smile...not an easy find!I will definitely be back
January 2024 by Will Creasy
Really helpful people. Highly recommended.
December 2023 by Roy Ruiz
Incredible service! The guy was also very calm and positive overall.Basically, my key snapped while the lock was in open position. I went there, and the service guy gave me two safety pins and let me borrow WD-40 to pull the remainder of the key out myself. I managed to do so, brought the two pieces to him, and he made me a copy that works! It was less than 5 pounds!! If I didn?t have this guidance, I would have easily spent close to 100 pounds for a locksmith to come and fix it.Super grateful to the service and positive attitude! Highly recommend them to anyone!
December 2023 by Catalina Irarrázaval
Don't go to this place. They destroyed a very dear pair of shoes. Absolutely amazed by what happened. The store never informed me that the fix was going to be different of what was initially agreed and was fully refunded after an extensive discussion in which I was from the begging mistreated.
December 2023 by John B.
I own Loakes, Trickers, John Lobb shoes and am very fussy about how they're looked after. I find the Master Cobbler in Upper St better and quicker than sending them for repair to the original companies. Their attention to detail is excellent and, Tim, who I dealt with recently is friendly, helpful and an old school craftsman. I can't recommend them enough.
December 2023 by Karen U.
Jimmy at The Master Cobbler is my hero of the year! Our son's beloved Dr Marten shoes were approaching total destruction, with the top leather having worn through so you could see his socks. Jimmy reviewed pictures, before we traveled in from Herefordshire for a London visit, and assured us that he could save them. Sure enough, we arrived into the shop, spoke with Jimmy and one week later we got the following text from our son, "Reunited!! They're super!! He's done a terrific job!! And what is visible of the stitching works so well aesthetically with the shoe!!" Jimmy, thank you so much for this early Christmas present - you're worth your weight in gold!!
October 2023 by Allan Livingstone
Took my beloved john lobb shoes in that I had abused.thought they were unrepairable and went to check. tim at the master cobbler described to me exactly what he could do and how long it would take. He estimated about a week as he was on his own. But to my surprise they were ready the next evening! Looking absolutely brand new if not better. Would highly recommend 10 star plus!! Unbelievable service and very friendly staff.
October 2023 by Harry McHugh
Walked in to enquire about re-soling for my favourite pair of shoes. They were so rude I decided not to go ahead.
September 2023 by Oliver Mills
Walked all the way here specially because I had read that they do quality shoe repairs. It?s all over their shop. The group of people in there were quite rude and just said they wouldn?t fix the shoes because it?s not a big enough job. Asked me to walk 35 mins to another place
August 2023 by Geraldine
The Master Cobbler restored my designer shoes to like new after another cobbler had butchered them. Really impressed with his work! The shoes also returned beautiful cleaned and polished. Service was friendly and chatty so not sure what the complaints in other reviews were about. Call ahead on day your shoes will be ready to confirm the time.
August 2023 by Alice Higgins
Punched holes in shoe straps for free and gave good advice on how to clean shoes - patient and kind service :)
July 2023 by Standing Ovation Choir
I left a pair of sandals here on Friday 30th June, to have a buckle repaired. The chap who served me was extremely rude. I was told I would be contacted with a costing quote. I was issued a ticket. I called today, Monday 10th July, 2023. Same rude chap spoke on the phone. Asked me to hold whilst they looked for the sandals. I was on hold for 15 minutes. The phone then hung up. I have tried to call four times since and it says number busy. This is terrible customer service. I am still waiting to hear back.
June 2023 by Alison Harvie
Super kind, helpful and quick. Really appreciated their thoughtful work to make a new strap for an old vintage handbag. Thank you!
April 2023 by aydin Eshref
Jimmy at master cobblers is amazing - excellent service and goes above and beyond to get the job done! Sorted my front door today within an hour of me contacting him
