March 2024 by Kiki Dot
LIGHTHOUSE COMPLETELY RUINED MY NIGHT OUT. Come here if you want to wait in line for over half an hour in the freezing London cold, with the queue not moving just to be turned down at the door with VALID tickets and to be told by staff members that they don?t care. Insane unprofessionalism and lack of organisation. Lighthouse used to be a good place to party, it has now gone downhill. Member of staff screaming that he doesn?t care about our problems, this is a completely SICK place run by animals. DONT COME HERE. This place does not deserve even a single a star. Take your hard earned money elsewhere where members of staff are actually professional and respect you. Unfortunately I did not get the name of the member of staff at Lighthouse who ruined our night but they were a manger of some kind (not security) , black male.
February 2024 by iuglyprincessi
I came here for a drag show which was spectacular but the bar itself was AWFUL! Firstly, only one of the toilets worked while the others were clogged, closed, or just plain broken! The bartenders (specifically the one upstairs) are scammers and corrupt. They?ll charge you whatever they want for a drink. My friend paid £25 for three drinks and when i went up to pay for another round of the same three drinks he charged me £39! And charged me £13 for a a vodka soda i had to explain how to make. If overcharging is a crime, his jumper sure is. It?s unfortunate that my night was ruined by these men considering the show and security downstairs were very nice and considerate, however unless the provide a clear menu and hold their employees accountable, i will not be coming back and will tell my friends to STAY AWAY!!!
February 2024 by Joel Simpson
Paid 10 pounds for a bashment event got to the door and I?m told it is full and I have to pay 25 for another event. How can an event be full when I paid for a ticket????The event organiser I wish I could tell him about his mother to his face DO NOT GO HERE
January 2024 by A H
I had a ticket but the security guys asked to pay again , basically they said ? there are a lot of people so when can?t let you in unless you?re paying for cash! , that?s a bribery ? , please stay away from there, don?t waste your hard earned money .
December 2023 by Gurpreet Kaur
What an amazing experience. I loved every bit of it. Definitely recommend.
December 2023 by Mag
10/10 top class fine establishment. Will return for sure.
December 2023 by Cassia Plain
The most amazing mojitos here, we had normal mojitos and passionfruit mojitos and they were incredible and the bartender Poppy was so lovely!!
December 2023 by Aaron Lindsay
This was without a doubt the worst bar I've ever been to. The entry price was in line with other venues in the area, but half the venue was closed, this was a Saturday night and the dance floor was blocked off by the DJ. The 2nd bar wasn't open. It felt like you were in a holding pen. Most tables were left with spilt drinks on them. We had one very quick very expensive drink and left. Terrible. Please don't go here.
December 2023 by L C
On the 18th Nov I came with a group of 6 others (men and women). There was another woman who reported being touched on their waist whilst waiting for the bar and the bar staff reacted by kicking my boyfriend out of the bar, now normally if I saw a man being kicked out for touching a woman I would be okay with this except when we asked for evidence of this they said they hadn?t reviewed the cctv to verify it was my boyfriend. The security ruined our night and made accusations before reviewing the cctv and we had to convince them to go and watch the cctv as my boyfriend was with us the entire time- when they FINALLY did review cctv they realised it wasn?t my boyfriend and let him get on with his night but the mood had already been ruined.We rejoined the drag show which we won tickets for and the security team came and told the victim the suspect had already been kicked out and The girl that made the claim came over mid show to apologise (although she had no need to, im so grateful she did and I wish her ALL the best). The security team then came and took another guy from our group out side for questioning and accused him of touching the girl. Again he did not as we were with him at the time of the incident. They demanded he hand over his ID in case the victim pressed charges. When we asked him what they had seen on cctv they only said they could see his arm reach out forwards (not on the waist like the initial claim was). They told us they already had the ID of the other suspect so why did they need our friends ID?? After about 15-20 mins of back and forth and wild accusations at our friend the security team decided to review a different cctv angle which they never told us they had and they only then discovered it wasn?t him.We would like to wish the victim all the best and please know there was no hard feelings from me and my friends and we are so sorry this happened to you and ruined your night. The victim deserves an apology from the security team after they reassured her the suspect had been kicked out when they hadn?t and security were continuing to kick men out the bar without reviewing the cctv beforehand. She deserves an apology for being lied to and being made to feel safe when she wasn?t.We would also like an apology from the security team on this night as they ruined our night. We won tickets to this show back in April and due to their negligence they totally ruined our night when our friends traveled 3 hours to come to this show. I?m appalled at the behaviours of the security team, making accusations before reviewing evidence you have easy access to is disgusting and pointing fingers at innocent people was vile behaviour.
November 2023 by Matthew Holmes
I left a jacket here 2 weeks ago, tried to contact on email Facebook and instagram but no reply. Also tried calling and no answer, left a voicemail too. Can you please check email or instagram and get back to me?
November 2023 by C L
Bought an early bird ticket for the event on 27/10 only to waste time queuing up then be told ?you?re at the wrong door?. There was no particular details about the specific entry point on this ticket and when we moved to the correct door not only did we have to queue all over again but the staff were extremely rude and unhelpful so we left anyway. The place actually looked dead inside so I?m glad we went elsewhere and didn?t waste any more money at such a bad venue. I will be complaining to management about this ticket issue and the ticket provider; I want my money back.
November 2023 by Cup Cake
Don?t go here for any of their club nights, they?re boring and it?s empty. And to event planners please stop changing the original location and then using the lighthouse pleaseeee it?s so dead there! ?
October 2023 by ?????? ??????`??
They don?t allow if you are alone. What the point ? I?m a tourist who wanted to spend evening with a couple of drinks
October 2023 by sonny halligan
very good. great food. great location
September 2023 by Frederick
Drove minutes to get here only to be told you're not allowed in alone. What absolute nonsense? If you're alone in town and trying to get a vibe of nightlife + hopefully meet people and you're not allowed into one of the atmospheres where you can meet people, what's the point? This policy needs a reality check, guys.
