September 2023 by Grace Luk
It?s a scam! Placed order but never received the product!
September 2023 by Harry Antoniou
I've been ordering my fridge filters for the last few years, great website, great price, and delivery is very quick. I set up the subscription service and for the past year, I have been getting my filters automatically which is great. Highly recommend them.
July 2023 by James Scott
AVOID AT ALL COSTSI really didn't want to write this review. I understand how important reviews etc are. I have ordered from this company in the past and never had an issue. Until my last order, I went into my account and reordered what I got the last time.After several weeks nothing arrived. I contacted the number on the website only to speak to someone who wasn't happy to answer the phone, they were very moody and made me feel like I was in the way of their work. I was asked my postcode (that's it) and told there are on their way, almost a week later the wrong ones arrived. I called back and was advised to email them proof, (basically an image of the right and wrong top screw-in fitting part). OMG asking for the email address was a nightmare, was told to upload an image through the website, which had no upload button and no address on the site. When I called back asking for the address the guy was getting really annoyed and gave me the address very abruptly. anyway, the email and image were sent.I waited a few days maybe a week and called back this person was a bit more friendly, I did advise them you sent me the wrong items which I selected from the reorder order again option and was advised to email, but I've had no response or acknowledgement, I wasn't sure if you had received my email. I was asked my surname and told yes they have been sent out and should be with you any day this was the 15th a week later nothing. I have just submitted a dispute with PayPal. Once the refund has been received I will order from elsewhere and not use The Fridge Filter Shop Ltd.I am also a small business owner, I love supporting local small businesses, especially the ones that respect their business and customers, I was really disappointed with this company.
June 2023 by Sarah Bell
Do NOT order from this company. It's impossible to cancel your subscription despite phoning and emailing. I was lucky to be able to do chargeback on my credit card for goods not received.Beware, it's a SCAM!
June 2023 by Joe Knapton
I wish I had read these reviews before ordering. I?ve had exactly the same experience - money taken but no order received. The phone number on the site rings endlessly with no answer, and no email response. This is absolutely a scam.
June 2023 by Jamie Emma Burden
Scam website. Takes payment but doesn?t send the products. No response via email or telephone
June 2023 by Phil Stevens
Takes payment and doesn't deliver goods or answer emails or calls or support tickets
May 2023 by Thomas Davies
Ordered filter and never received, do not order from this company its a scam
May 2023 by James Alderson
This lot took my money in early April so far no goods paid for have been received. Don't go near far too risky. No e mail confirmation of payment receipt an not one of my orders received. Looks like a stealing to me.
May 2023 by Anne Wong
Awful company to be avoided.The filter I ordered never arrived and nor did a refund after months of chasing. They do not reply to email or answer the phone. Do not go near this business.
February 2023 by Rebecca Brett
DO NOT order from this website / company. We have been trying to cancel the direct debit for over 1 year. They do not answer the phone and you cannot cancel the direct debit with the bank. This is a complete scam.
