March 2024 by Alex Kostakis
The most impolite people I met. No help whatsoever. It feels like you have to look the part so that they take care of you. The eyewear is beautiful if you can ignore some of the people selling it.
March 2024 by Justina
Had my glasses fixed within 10 minutes! I had no hope for the specs and made my peace with the fact that I?ll need a new pair before my planned long haul travel. The lady in the store was happy to give it a go and handed them back to me all straightened out and with lenses popped back inside like it was magic! My next pair is likely going to be from this store because of the service alone! It?s a lovely boutique optician that carries some of the best manufacturers in the world if you know your stuff and want more than your generic Raybans or Persols. Can?t thank you guys enough!!!
January 2024 by Peter Smith
The Eye Company represents an unsurpassable level of service combining state of the art advanced clinical Ophthalmic Examination with an exceptionally beautiful collection of the finest quality frames available not only in London but the world.The Eye Company devote their clientele an attention reassuringly rooted in passion and experience catering to the most discerning.No review compares to the experience.
November 2023 by Chris Fan
Very lovely place. Steenie is very kind, he fixed my frames and shared his extensive knowledgeable on eyewear industry. It was such a pleasure visiting the shop and I would definitely recommend this place.
June 2023 by margaret Manning
The whole team at The Eye Company are amazing. Their customer service has been above and beyond in all the visits I have made. The optician was so helpful and calming when I had a vitreous detachment while on holiday. Their advice on which frames to buy is spot on. The proof of great service is what happens when something goes awry, as it does. When something did go awry the team took responsibility and fixed the issue again above and beyond.
June 2023 by Malou M
So glad and grateful for their services. They fixed my eyeglasses for FREE! Thank you so much.Also super lovin? their glasses designs and hoping I could grab one soon ???Guys will definitely recommend this store. Very friendly well accommodating staff ???
May 2023 by Nicola Nurciu
Best place in London for luxury frames. Couldn't ask for a better experience as well. Really helpful and nice staff.
March 2023 by Lammy
Terrible service. Popped in as was looking for frames. Was trying some on for 15 minutes and not one member of staff offered to help. But an older couple came in and they were helping them. Think they pre-judge their clients. I walked to Dover Street Market and shopped there instead.
November 2022 by Artem Verovenko
Amazing store and service all around! Had a small issue with my glasses, popped in to see if they can fix it, 5 minutes later all fixed and at no extra cost!! I was their customer before, now I?m their fan. Keep up fantastic work and continue being #1 eyewear store in London! You guys rock!
November 2022 by Jonathan Miller
Pre-Covid, excellent. Subsequently, a deeply unpleasant experience. Two masked staff hide behind locked door. Appointments only. I rang doorbell. Told I couldn?t come in because, Covid. Little lecture about Covid. Explain thaI am an existing customer and have spent lots of money there. Indifference bordering on rudeness. The shop was empty of customers. I certainly shall not burden them with my presence.Update: I see the reply from the owner. I accept his explanation. I understand the constraints, insane though they are. I would though note that the passive-agressive behaviour of team members needs addressing. Instead of hectoring me they could have been welcoming and respectful. The experience was unpleasant.
November 2022 by Cal Beaney
Approaching TEC with a particularly unusual vision/frame problem, Steenie found me a novel solution I'd otherwise likely never have solved without monstrous expense or resort to awkward half-measures. They are not just a sales team for brand eyewear like most shops, but real specialists.
November 2022 by Paul Khanna
The door says ?open?. I rang and was asked if I had an appointment. No. ?OK we are usually by apt. only but we?ll LET you come in.? Pretty unfriendly welcome/snobby. Service was fine. Not like the rave reviews posted here. I ended up buying a very expensive pair of JMM that I liked. I didn?t experience what others posted and I?ve been here twice with the same outcomes. I?d look elsewhere for a stockist that will be more respectful/engaging.
November 2022 by Digby Baer
Has to be one of the best eyewear shops in London, UK or Europe even. The brands are carefully curated and are best-in-class (Dita, Mykita, Jacques Marie Mage, Thom Browne, Matsuda etc). You will find frames here that you won't find anywhere else. But more importantly, the customer service here is unrivalled. So personal, thoughtful and passionate. I can't recommend this place enough.
November 2022 by Kal Gates
Bought two pairs here, both immaculately designed. I am still receiving compliments from anyone who notices these beautiful pieces.Price reflects the quality and uniqueness of the collections they sell.Cannot wait to go back again!
November 2021 by Fahima
I was actually shocked at the attitude of this place. We were passing by and wanted to enquire about the prices of their glasses as they looked nice on the displays. We wanted to speak to the receptionist inside but were aware they were closing up. A man came to the outside with not even a hello and asked us what we wanted. We said we had a question and he says ?well not now? in such a rude tone. We just wanted to have a chat that?s all. Maybe they show good customer service to people who are not Arab which is why they have great reviews.
