December 2023 by Madeleine Hancock
After trying to replace my gas fire with three other providers, I was pleasantly surprised with the friendly and knowledgeable service I received at The Better Hearth. I was shown various models in the showroom, all questions answered, made my choice, paid my deposit and the installation happened exactly when promised. The whole transaction was very smooth, efficient and timely.
December 2022 by M
Highly recommended! Great local business to buy a fireplace / stove and mantle from. It?s a family business that?s existed for generations and Amanda is very knowledgeable about the fireplaces. She took lots of time to answer all my questions, showed me different models and helped me find the perfect stove and mantle for my flat. The quality of the stove, mantle and hearth etc is fantastic. I went for a white marble mantle and a Stovax stove. The Better Hearth also work with excellent fitters which I can also highly recommend - Mark fitted my stove and it?s all been immaculate, he and his team work with high attention to detail and great care was taken when the fireplace was fitted. Clearly the Better Hearth and Mark both take great pride in their jobs and deliver excellent service. Both were available at any time for questions after the stove was fitted.
November 2022 by Harper Rae
Amanda really went out of her way to get my new stove and mantle installed within my tight timeframe- always really friendly and patient when it came to my endless questions. Mark (installer) and team were also really accommodating too. Efficient in their work and respectful of my home. A positive experience, very pleased with the purchase and installation.
November 2022 by Tony Lord
Delighted with my new Churchill stove. Perfect service and installation. Great local business. Many thanks ?
October 2022 by imge reyhan
Nice gas fires?
October 2022 by David
This is a family run business. Daughter Amanda took a good deal of time and patience explaining the various gas fires and stoves on show, without any sense pressure selling - whilst Dad sat benignly reminiscing. Having made our decision, Josh, who swept the chimney, Mike and son Harry who installed the stove were all friendly, efficient, trustworthy, and hugely experienced. In checking prices, The Better Hearth proved to be very decent value - but even more excellent in terms of expertise, knowledge, and approachability. Recommended!
October 2022 by sandrine serre
We have worked with The Better Hearth to reopen an old fireplace in an 120 years old house.Amanda and Haakon from The Better Hearth have been extremely professional, answering all our questions in a fast manner, guiding us in the various choices of fireplaces.Mark and Alfie, who installed the liner and the open fireplace, have been fantastic. They were committed and made sure they leave the place as clean as possible.We are absolutely delighted about the whole process. Trustful, serious and professional people all along the way. They know their business for sure. We highly recommend them!
October 2021 by Amanda Wong
Extremely happy with our fireplace purchase and installation process with The Better Hearth and cannot recommend them enough. The hand carved white marble rose swag fireplace we purchased from the shop is absolutely stunning and we had so many compliments from everyone who comes to our house. The details of the carving and the quality of the marble is just breathtaking. We were also thrilled with the basket and the gas fire which we bought from them (with their expert advice) which look so great together. From beginning to end the whole process of getting our chimney lined, preparing the space, and installation of the fire and surrounds was smooth, painless and seamless. They are true professionals and the best of their trade; and saved us a a lot of headaches. The staff at the shop from the management to the fireplace fitters were all very professional, knowledgable and personable. Go with The Better Hearth, it lives up to its name.
October 2021 by Charlotte Guenin
We were looking for a mantle and log burner for our house renovation and upon calling The Better Hearth we knew we had found the place to purchase them from. Amanda was so helpful, providing information and sending all the links and options so that we could give proper consideration to what would be right for our home - as well as helping us organise the installation with Mark who was also super communicative and efficient. If you?re looking for great customer service and a personal touch for your mantle and burner then I have no hesitation in recommending The Better Hearth.
October 2021 by Eloise
I secured the most exquisite original Victorian cast iron fire place. Recovered from a London property and beautifully renovated. I fell in love immediately! It had already been sold but because it was too small for another property I was fortunate to have walked into the shop just as it came free. I?ve installed in our own Victorian terrace renovation and it may be one of my favourite items. The shop has some wonderful finds and the customer service was excellent. I?d really recommend popping along or going on line. A little Aladdin?s cave!
November 2020 by Scott C.
This shop is marvellous. They've a fantastic selection of hearths, wood burning or gas or electric, which eventually we realised we had to chose. The electric hearth looks lovely, and thanks to Amanda's help, the purchase and installation was smooth and quick. Would recommend this business highly, no complaints and much appreciated for their patience during these crazy times.
October 2020 by Cheryl Lu
Very kind and friendly
October 2020 by Kush Desai
So happy to have found this shop in Islington! I searched in vain for weeks online trying to figure out what all I needed to buy and find an installer. From the moment I walked in, Amanda was so helpful. She explained all the different options in terms of stoves, cast iron inserts etc. Amanda was able to get us a slot for a survey and installation really quick. Michael did a fabulous job with the installation and handled a couple of unforeseen issues that cropped up quickly and without any fuss. All in all an amazing experience. Fair price and great service. Highly recommend
October 2020 by Antoine
I must thank Amanda and Jack from The Better Hearth, and their installer Mike, for trying their best and making so much effort to help us having our defective electric fire replaced at a reduced price. Our fire stopped working just after its warranty expired and, without their help, we would have had to pay the full amount for a new fire and for its installation. I rarely come across people with so much dedication and integrity these days.
October 2020 by Jasper Cardwell
I bought a lovely wood burning stove from the Better Hearth and was well impressed with the service provided. Bryan, Amanda and Jack are a great team and came across very knowledgable and made the whole experience painless. Thanks very much, I thoroughly recommend.
