February 2024 by Kam R
DISGRACEFUL SHOP EXPERIENCE!!!I left my house excited for a shop but when I got to Holloway, superdrugs I was disgusted. I was looking for a lip products and some new nail varnish, for my new year party, and apon browsing and looking for a new shade, I was told that the store was now closed. This baffled me as I checked online and the closing time was 19:30, yet I am being ushered out the store at 19:10. Even though others were still shopping I was told that the store is closed now while being followed and told.I found this unacceptable!! Once I got to the till the young lady that was rushing me out proceeded to serve me,not only was I waiting to be served but she also decided to have a talk with her colleagues. I believe the staff in the store need retraining and a reality check. I will not be coming back here and you shouldn't either.
January 2024 by The Life of Shamiyah
Worst Superdrug?s I?ve been too. Security constantly following people around. Manager constantly rude to customers every time I go in.
November 2023 by loraine shirao
I went in to buy some gifts (body mist perfumes lotions vitamins and other items to take to my fam back home ,so I took my time checking prices and selecting stuff.when I was satisfied I put them in the basket as usual women we tend to not know when to stop so I kept adding stuff. As my basket was heavy I placed it down to add some items which were on sale.when I came to fetch my basket the staff had taken them and one had even returned my items to the shelf,when i asked the they gave each other looks and side giggles ,and I felt so looked down upon and I just told the cashier "it was not nice what you guys did"she just acted as if nothing happened.its been awhile I felt so disrespected so it hurt me.It was my first time going to the famous superdrug after my friend said hey have affordable pricing which I enjoyed ,but I don't think I'm shopping there again.It cost nothing to be polite.
November 2023 by Shel Smith
I love super drugs. But the experience I had was unbelievable over my super drug cards Ana p was awful. Her customer service was so poor and unkind. Even the manager needs training. All because she was to lazy to look up my passcode and didn't want to help, just gossip to the manager.
October 2023 by Jim shelley
Never had any issues collecting online orders in the years I've used this store
September 2023 by 360puffedmento
My son went to Holloway Superdrug store today to collect my prescription behalf of meAfter he confirmed my details with the staff at the till, and told them that I have sprained my ankle that?s why I told my son to collect my prescriptionhe got denied and the employee accused my son of lying without any legal grounds; which is a slander against my son.My son told them that he can collect the prescription legally that?s what NHS says he got a response saying still I am not gonna give it to youThe employee threatened my son to call the security on him and she called the security for no reason my son did not nothing wrong he just wanted to collect my medication I even asked my Gp if someone can collect it behalf of me they said yes even on NHS website telling you the same thing someone can collect your prescription behalf of you as long as you give the right informationMy son was idling at the till during the meantime whilst the employees were debating about the gender on the table and how it did not match. As aforementioned, none of the staff hadn?t a single clue that prescriptions can be collected on behalf of others; which also can be collected by the corresponding gender. Yet this had sparked a massive debate. After the discussion, the security guard had walked out of the cubicle with my tablets and formally apologised to my son during the handout; with no employers emerging to apologise to him thus failing to clarify the conflict.My son got home cryingThis is absolutely diabolical treatment for my son, who is already has autism and this experience with you has further crippled his social anxiety and has resulted in trauma.Stop treating people like a piece of s..tSome disabilities are not visible
September 2023 by Wendy Baker
Pharmacist has been rude on more than one occasion. Will NOT be going back!
July 2023 by Null P
The man in the picture below was extremely rude and refused to serve me because she was angry that my mother stood up to a rude women trying to push into the queue and decided to talk it out on people in the correct queue. She was in peoples face and pushed me. He they decided to serve the women in the wrong when my mother said ? you shouldn?t be serving her, you part of the problem. You have allowed her to push in in front of all these people that have been waiting? he then told the guy serving me not to serve her. I told the guy this is my shopping so I do not know what he is talking about he then comes to the guy and says we?ll no your not being serve either. He is beyond disrespectful and trust should not be working her if he?s going to treat people like this. You have lost a lot of customers today
July 2023 by T S
Makeup products have often been opened and used and the label or safety seal stuck back on so you think you?re buying a brand new product but it?s been used. A major public health issue, absolutely disgusting
June 2023 by Alex Tcherdak
Unhelpful staff and poor range (go to a bigger superdrug they're sold out of everything 1st thing in the morning)
June 2023 by Ka Mun Chow
Never answers the phone ! Terrible pharmacy. Would not give any stars if possible
March 2023 by Sally
I am really not a complainer. I hate to say anything negative about anyone but Superdrug in Holloway is awful in terms of answering the phone. Try calling them and I can almost guarantee that it will not get picked up. It doesn?t matter what time of day you call, they just will not pick up. Considering it is a chemist I am surprised and quite saddened by the fact that they do not pick up phone calls or provide any other way to contact them. The only way to get anything done is to go there and queue up and often then, the pharmacist is ?on a break? or ?running late?. I?m sorry to have to complain because I do love the staff when I actually get to interact with them but this is seldom. I?m forced to now change chemists because this has been going on for a few years now. In Holloway most chemists are awful so it?s a job trying to find the least awful one. Let me know if you know any! ? ?Thank you ?
March 2023 by fofo alwahsh
I?ve just spoken to shaunel( she?s not normally working in super drug as pharmacists)Shaunel ( that?s what she told me ) is really UNPROFESSIONAL, UNHELPFUL,IMPOLITE,VERY RUDE and ABSOLUTELY SHOUD NOT BE WORKING WITH PATIENTS OR CUSTOMERS.I was asking about medication and she did not know what medication it is, what brand , what the use of itShe was absolutely very unprofessional and I will never ask the GP to forward my prescription or any of my family to Superdrug unless I receive a written apology from Superdrug,Absolutely disgusted by her attitude as a customer who?s been with Superdrug for the last 11 years and I get three different prescription every month ,
December 2022 by Kev M
Veronica is an asset to the pharmacy usually sorting out the mistakes others have made. Superdrug needs to show this Employee respect by Employing permanent staff who know what they're doing & Take the pressure of her .
December 2022 by Katherine Kerslake
This is purely about the pharmacy. Really bad service, would not recommend unable to get prescription and made to wait over an hour
