March 2024 by Dunya Saleem Shareef
the ?rudeness? which is mentioned in the reviews are true, had experience with their rudeness twice, definitely not going back again, i give the stars just because usually they have what i need,otherwise i dont recommend it
December 2023 by Raggio
Superdrug is a disgrace. Just go to Boots next door
December 2023 by Thorsten Zeller
Super nice. Vaccination went smoothly. :)
December 2023 by Maria Sassone
What?s up with the random ?out for lunch? ?
December 2023 by T y x o o n
They were very persistent over a single 20% discount over a student id that was still valid in uni. Some other worker even started to get involved ( It having none of her business to do and is highly inappropriate whilst you are serving another customer) to start complaining about it too. It was a lengthy process to complete and I was left quite annoyed that they couldn?t verify my student id based on face or details from my account ; let alone valid emails being sent and communicated online.
December 2023 by Roberto Cosenza
Today?s lunch ends at 4. That?s almost dinner. While I respect your right to have a break you should be clear on what your opening times are. Never again.
December 2023 by Marcella
I never experience of rudeness, I shop there regularly and they have always been polite and helpful
November 2023 by Mimi Powell
Terrible customer service and rude staff.The security followed me around which made my shopping experience very uncomfortable.
October 2023 by Julie Chiu
Pharmacist working today was rude and sassy...on lunch break at 2.15 pm and there is a sign saying pharmacist on lunch but on a shelf at the back next to many other signs, who knows if it is current or not been taken down by mistake because it's past 2 pm. I asked to confirm if she is on break, and she said yes, I said can you please put the sign on the counter. My intention is just so it will be obvious as there was already a queue of people for the pharmacy. She told me "look at the shutters on the medicines, you should know that means we are closed" - how do I know, I don't work at a pharmacy? Sassy and rude, if you don't want to be bothered during your lunch break then leave the building so it's clear you're not working.
October 2023 by H B
To be honest it?s in a convenient place but I?ve just had so many bad experiences here that I fear even going in to shop
September 2023 by Wamy ?Ree-Ree? Orishay
Why when your pharmacy didn't have my Doset Box ready for collection and I had two other prescriptions to collect did I have a worker observing me right across the shop floor? I've JUST BEEN DISCHARGED from hospital so had to walk around to stretch my back whilst looking for Stop Smoking/Nicotine Vapes/ or chewing gum? Which one would be good for me...? Before I could even ask for assistance...they had someone come over to assist with £18.99 item. Thankfully Charlotte was lovely and stated that she still uses Nicotine Vapes so she couldn't offer any real advice!! Defeated the whole purpose of sending her to me EXERCISE!! I could still tell they were discussing me via orbital link up. SMH. I told Charlotte to pop it out the back for me and that I'd be right back with my limping self? WHERE COULD I RUN TOO? PLUS security was watching from a distance. I limped to BOOT'S and bought a vape on discount for £4.99, bought it and held both in hands/receipt...Walked back into Superdrugs and smiled at the security guard who expected bells to trigger when I exited originally from Superdrugs and I left their overpriced item out back... AND PHARMACY STILL COULDN'T COMPLETE 1/2 OR 3 of the prescriptions which were sent to them!! At present I'm looking for alternative pharmacy but the one in the Broadway Mall is a little too far for my back which is in recovery atm...SORT OUT YOUR FLIPPING STAFF/SECURITY!! YOU'RE RACIALLY PROFILING ME DUE TO A FEW CRACK-HEAD/ NITTIES being Mixed Race? WTH. You'd better fix up and look sharp before I haul you into the small claims court!! Ohhh...LIBERTY TAKERS. THAT ISN'T GOOD CUSTOMERS SERVICES AT ALL...Plus disabilities act disgrace too!!P.S I gave 3 ? as pharmacist finally sorted the 2 prescriptions out...Yet due to Bank Holiday!! I'm STILL waiting for the Doset Box 28/08/23.
September 2023 by Erin Haggaty
Got vaccines done today by Bernice. She was so lovely and kind. Bernice is the best, 10/10 would get vaccinated by her again <3
September 2023 by José Augusto Pinho
I just want to thank the amazing service from Bernice, we had a vaccine appointment with her and she was very patient and helpful with me and my wife.
June 2023 by glen goodall
Very Rude Customer Service, not just to me but other customers. Definitely no smile here
June 2023 by María José Maldonado Fernández
I went to the store not even an hour ago so I guess this review can be very useful for those looking for good customer service.I am a personal stylist and I bought a couple of eyeshadow palettes and two lipsticks for one of my clients last Thursday. At the end, my client didn?t want to wear make up for the event so I decided to return the items today. I went to my local Superdrug in King Street and, after doing a long queue, the guy at the till told me that I had to wait for the manager to do the refund (nobody told me that I couldn?t do it at any normal till when I asked as soon as I came into the store). After waiting for more than 15 minutes, the manager BINAL served me. She asked me why I was returning the items, and I said the truth about my client, and instead of respecting my decision and following the procedures without any judgments (by law), she started to ask me several questions: ?why did you buy in another store and you do not return there??, ?why you didn?t buy here instead?? ?Why do you not go to the other store that is just 5 minutes walk??. I think her rudeness was absolutely unnecessary. When I asked her back WHY she was asking me all these things and WHAT was the problem with the items (they were closed and pristine), she just ignored me and remained quiet.Unbelievably bad service, specially coming from the manager, who should be an example for the rest of the team. I have worked in customer service for years and you DO NOT do such things. As a customer, you have the rights to buy wherever you want, and to return wherever and whenever you need too.I DO NOT recommend this place to buy. I will never go again.
