March 2024 by Adam Gee
Unfriendly staff who was almost outright rude. Not impressed.
March 2024 by Ian Caswell
Just been fitted for a pair of Salomon ski boots. Igor from S&R was amazing. Very knowledgeable, patient and totally focused on getting the right fit for me, including custom insoles and stretching the boot a little.Outstanding service. I appreciate this sounds like an advert but credit where it?s due.
February 2024 by Matt Wood
Went in to buy a Garmin Venu 3 which they didn?t happen to have in stock. No problem there, they had other models, I just want that particular one. But the attitude of the guy on the counter was awful, he couldn?t have been less interested. Pity. They had some nice jackets and I might?ve gone back to get one, not any more.
February 2024 by Giacomo Daniele
Mountain and runner equipment shopquite stocked.
February 2024 by Michael Wild
The service was excellent and super friendly, Joe guided me through the boot fitting and selected some great boots for my requirements. Would recommend.
February 2024 by Georgina Sweeting
Same as Milo below. Ski boot fitting website clearly states "Our in-store boot fitting appointments are free with the purchase of ski boots in-store or online within 30 days, or £50 without."I turn up to my appointment and the lady at the desk, who looked like she'd never smiled in her life, refused the appointment because the boots weren't bought at their store. This conflicts directly with the website info.I suggested to make it more clear because the booking process made it look like you could go in with your own new boots. She looked at me as if it was my fault the website wasn't clear.AVOID AT ALL COSTS.
January 2024 by Milo Thorold
I booked a ski boot fitting online, where it stated it would cost £50 if I already owned boots. No mention whatsoever of the fact that I had to have bought the boots from Snow and Rock themselves. They were very unhelpful and wouldn't do a small stretch on the boot. Ellis Brigham charged less (£20) and were happy to help
January 2024 by Georgie Harris
Spent 20 minutes in this shop trying to get service and I was ignored. I was looking for a helmet and to be measured for one. In the end we found the measuring device, measured our own heads and tried some styles on and we will buy elsewhere. Very disappointed
January 2024 by J D (JD)
Really friendly and knowledgeable people that clearly enjoy what they do. Refreshing
January 2024 by Zag Paz
Great friendly atmosphere. The stuff knew what I was looking for.
October 2023 by May DV
Horribly rude service, consistently awful attitude across all staff. They seemed offended that we dared to ask if they could check the stock at another store or help advise on product selection. I didn?t believe the other reviews but it was actually one of the most shockingly bad retail experiences.
October 2023 by James Longstaff
Excellent service. Helpful, knowledgeable, and not trying to push for a sale. Staff genuinely giving the advice needed to select the right kit.
October 2023 by duc vu
Zero attention from staff downstairs, seems like they were too busy bringing out piles of boxes for people with appointment. Went to Ellis Brigham in St Paul instead with much better services and stocks
October 2023 by Craig Mellors
Very knowledgeable staff. Good range of kit
August 2023 by Ian Robb
Visited for runners need. Does a job but its a small space so has a small selection of running shoes.