December 2023 by Timothy L'Estrange
I?m converted to Schuh, having used three different branches now (Hounslow, Oxford Circus, and Covent Garden). Service is excellent, and product quality is high. You pay a little more, but I?m willing to do that for the guarantee of quality and attentive service.
December 2023 by debbie o keeffe crinnion
Girls were friendly and helpful
November 2023 by alessandra fronteddu
I came into the store to have a pair of brand new shoes refunded. The first lady I spoke to was really nice and helpful. The second lady I spoke to with ginger hair and glasses came, said the shoes were non-refundable, and was just rude and using a disgusting tone of voice from the get-go. Before I even had a chance to say anything, she immediately spoke to me in a hostile and degrading way, half speaking to me as she was on her phone, without looking at me. I don't care about whether the shoes are refundable or not as long as im at least being talked to and explained things nicely. It's disgusting that schuh has a member of staff that thinks it's okay to talk and be like this. I tried explaining about my feet disability and she didn't even let me, it's borderline discriminatory. If you don't like customer service then don't work in customer service, simple.
November 2023 by Mark Turton (Surathis)
Didn't have the item we wanted in, but told us where we could go try them which was only a short walk so appreciated the effort as we got what we wanted.
September 2023 by Olivia Jade
Had a great experience shopping here. Was helped by a lovely shop assistant who I unfortunately didn't get the name of but she helped me find the best size as I am an awkward size with shoes. Decently priced, brilliant selection of shoes. Thank you!
September 2023 by Tobias Wild
Nice and helpful employees!
August 2023 by London Citizen
Return policy honoured without quibble, the vans old skool shoes sadly became defective after 6-weeks of use, with holes forming inside the upper toe box.Having been a longtime customer of this product, with the above trainers normally lasting 12-months, then it was evidently a design flaw and manufacturing issue at play.Appreciate Schuh Covent Garden recognising the fact and refunding the item without fuss, thereby maintaining my customer loyalty. With that said, I somewhat doubt whether Schuh online would have been as helpful given my last experience when contacting them.
August 2023 by Yuki Wang
Went there 5mins before closing to collect my order and they were very friendly, even helped me change to a better size!
August 2023 by Citizen Review
Return policy honoured without quibble, the vans old skool shoes sadly became defective after 6-weeks of use, with holes forming inside the upper toe box.Having been a longtime customer of this product, with the above trainers normally lasting 12-months, then it was evidently a design flaw and manufacturing issue at play.Appreciate Schuh Covent Garden recognising the fact and refunding the item without fuss, thereby maintaining my customer loyalty. With that said, I somewhat doubt whether Schuh online would have been as helpful given my last experience when contacting them.
July 2023 by sammy
Edit: the team in the head office helped with my request which I am very grateful for. Props to the Schuh HQ.The manager wouldn't accept my shoes to return because they were causing my feet to swell and cramp because they were not the right size for my feet. I had worn them for half a day to try them out and he said they were in unacceptable condition and told me to sell them on depop. I said that shoes shouldn't cause pain to my feet and he told me I should live through the pain until they mould to my feet. Why would I buy shoes if they were going to cause me pain. The manager was totally not understanding my issue and made me feel embarrassed in front of everyone in the store. I also noticed other shop workers coming closer to listen in and laughing too. I felt totally uneasy and anxious in the store and had to go to another store for them to send my shoes to the head office because he wouldn't accept them. I will never shop at Schuh again and I sincerely hope the head office sends some customer handling training to their managers because it was one of the worst retail experiences I ever had.
June 2023 by JP Borman
I don?t think there were enough staff to help swiftly. The staff also didn?t know what a shoe horn is. Pretty important if you work at a shoe store.Shoes are well priced though.
May 2023 by Juliana Lôbo
Thanks, Lili, for the great customer services provided to me yesterday. You were amazing. The whole process was smooth and straightforward. I reserved on line and went to the shop to try my sandals on. Lili helped me and was extremely friendly and kind. 10 stars to her ?
April 2023 by Sofia
I'm so happy with my new shoes! Thank you Afua!
April 2023 by Thomas Lester
Afua was sharp as a tack, personable and a real pleasure to deal with. Invest in this young lady. Shes going to the top!
April 2023 by S Fung
Good service. Friendly and patient staff.
