August 2024 by Raymond Anthony Patrick McCann ?Spencer? Mccann
Poor show how much is it for me too
August 2024 by Graham Howell
So they've shut this branch for refurbishment. Next Closest branches, Tottenham Court Rd and Islington
August 2024 by Jan Kiszka
This bank (cashmashine) have a many problems if you want to put the money in the cashmashine. So deposit is not often possible....
July 2024 by Lyn Reynolds
Staff member named Sheena in the cheapside branch was very helpful in dealing with my partners account
June 2024 by Kevin Seeley
Have a US account. They couldn?t break a 20 pound note as it was a ?transaction? and they don?t support US accounts.
May 2024 by Rut Such
Ridiculous! Not only they open at 9:30 but close at 3pm. And let's not forget they keep closing branches around London too.....
May 2024 by Les Hunter
I used Santander Cheapside ATM on 8 April to withdraw money which the machine did not dispense. I am still waiting to find out where the money is. Someone somewhere is gaining interest on my money. Santander say the ATM belongs to them but I am informed that it belongs to Cardtronics UK Ltd. They refuse to look into the matter as it is a third party Building Society. The third party building society cannot get a response from Santander. Ask yourself if this is a bank you can trust.
January 2024 by khanyi moyo
Waited for over 20 minutes to deposit a cheque as they were evidently understaffed. Few customers raised this and employees were rude, condescending and passive aggressive. I then approached the desk to ask about a business cheque despoit and they told me couldnt be done and spoke to me like im stupid. Terrible customer service, with no assistance. Rude people
December 2023 by Tee tienboon
Terrible customer service. Very rude. Bad attitude toward customer. Won't let me withdraw MY money.
October 2023 by Slavi Marinov
Terrible customer service. Tried to pay a credit card (not even a large amount) and my account got locked. Came into the branch to unlock it. Have been waiting for 30 mins for branch to call some internal team, still no resolution. Will of course be closing my account with Santander.
August 2023 by Zee A
Very helpful staffs. The opening times are now different but this is clearly communicated.
June 2023 by Hanna Szerszen
Utterly rude staff. Have been served by one of the two ladies and to my dismay I felt like being served by a spoilt child and not by a professional bank cashier. During our approx 10 min interaction she responded passively -aggressively on the verge of being verbally aggressive. I am stil in shock that such service can be regarded as acceptable by one of the leading banks. Bringing an official complaint immediately.
June 2023 by daniel clark
Terrible service, refused to set up digital banking for me and refused to give me a print out of my direct debits,found the lady to be abrupt and rather unfriendly
May 2023 by Filf
A Branch is like any other Santander branches throughout the country.Friendly staff quick service
May 2023 by Doram Jacoby
Terrible service!I tried to open an ISA account before the end of the tax year. Because of the late application the website suggested I don't send my documentation by post but go and do it in a branch.I did that, gave them the copies and they assured me that the account would be opened before the end of the tax year and that I will get an email with the login details.A month of waiting and chasing later (and now well into the following tax year and it turns out the branch still has my copies and never sent them.I instructed them to cancel my application but have lost a considerable amount of money by not being able to get my money into the account in time.
