November 2023 by ???? ???????
Beautiful shoe store
October 2023 by Audrey Antonini
Nice shoes, but the shopping experience was really unpleasant because of one arrogant and condescending staff member. My friend (who is a young woman with brown skin) wanted to buy a pair of boots after trying a few. She asked for the price (she expected something high, could afford it and was ready to buy the pair). The staff member announced the price and tried to muffle a little laugh, with a haughty look, expecting my friend not to be able to afford it. We don't know if she assumed this because my friend was brown or because she is a young woman, but she felt very offended by this inappropriate and unprofessional behaviour, and ended up not buying the boots because of the negative experience.Anyways, don't go to this store if you are not old and white and want to be treated like a human.
August 2023 by D M N
Love the excellent quality shoes and variety. The lady was fantastic in helping me to purchase the right pair.
July 2022 by gareth crichton
Emma was Fantastic and went above and beyond with my shoe horn issue..
January 2019 by Armin Senoner
I have purchased 4 pairs of shoes so far at R&B. The perfect shoes if you work in finance!
January 2019 by The Doc
They had the sale items in the size required. This is universally unusual. Regrettably their loyalty scheme is a complete waste of time, hence 4/5
January 2019 by George Morina
Top shoes
January 2018 by Astir Astir
This is one of my favourite shoe shops as they offer a very good selection and good designs.The staff was very friendly and helpfull and the girl that serve me impressed me with the knowledge of the products and her eagerness to present me with the right optionsI love the exclusive designs that they offer.However the sizes are slightly limited.The Boots ? are my favourite as they are comfortable for every day use and they last for ages.
January 2017 by A Cat
Very rude and arrogant staff! One can't ask anything unless they buy! Had to tell this woman to stick shoes in her ass side ways! Apparently Russell and Bromelley are only company that provides shoes! Pathetic management!
May 2012 by Theresa Mackay
Love the raffia wedges
December 2010 by Ilona L.
Love the other review! While deciding to purchase, the other salesclerks start the schmooze and all of a sudden they all have on the boot you're checking out, and say they'll all own the boot too! (I know some of them had shoes on when I came in!) ... So true..., as soon as you decide which shoe you want, you get shipped to the counter, where a different clerk/mgr? rings you up and poof! you're history!! They aren't rude, just calculatingly efficient at selling and closing the sale!! I would give them a 5 if they continued to be personable, as good customer service and goodwill is a must. In my opinion, other shoe stores had far more personable sales reps, and one other was absolutely wretched, insensitive and greedy to the max (Duo). In their defense, they had beautiful COMFORTABLE leather boots (Other stores in the Harrod's area recommended me to go there!); many in long and narrow sizes in stock (Stuart Weitzman 50/50 nappa leather stretch boot, 41.5, 42 narrow = US 11N) which U.S. rarely carries in stock, and unbelievably the prices were cheaper than U.S. stores, including Zappos even with the credit card conversion fee which runs close to $16 on $545 boots! I was thrilled with their 28 day return policy, in which you could mail them back through the postal service, if you decided you didn't like them when you got home. If you have long feet, narrow feet, and/or narrow ankles, and/or narrow calves and want comfort in an equestrian or other leather boot, this is the place to go in London!
October 2009 by Jeffrey S.
I tend to buy shoes indigenous to the cities I visit. In Paris, it's Weston, in the States, lately it's been Johnston & Murphy. I purchased one of my favorite, no, my favorite most durable pair of dress shoes here on sale; Down from £275 to £105. Had they not been on sale, I probably would have ventured back into Harrod's to purchase its similar, albeit lesser constructed, look-a-like. Gotta love sales. Of course, having my feet massaged by the R&B Russian blonde bombshell saleswomen didn't hinder the sale. Amazing how they turn off the charm as soon as the card goes through, so only 4 stars.
May 2007 by Qype User (shopah?)
I sometimes check out the shoes in Russell & Bromley, and I recently stepped into this store near Harrods to buy a handbag I had seen in the store window. The staff was shocking; two girls were chatting and doing their best to ignore me. The manager was hovering around the floor, careful to avoid any customer who might require help or service. The queue at the till was ridiculously long. The store inside was in really bad shape, with shoes all over the floor. So I left without my bag. More money to me. And it will be a while before I go back in.