February 2024 by Anish S
Good service, attentive. All shoes are designed and support well.
February 2024 by Tina Bennett
They NEVER answer their phone during opening hours even during quiet periods even to other R&B branches which is unacceptable service.
December 2023 by Benita Izu
If you?re not white don?t come to this store. I have a pair of boots from here that I absolutely LOVE and was hoping to purchase another pair today but the sales associate here was racist and completely reluctant to help me. In addition to servicing other people before me, she constantly complained about how she was the only one working and acted as if my request to try on two shoes was extremely difficult for her. Then she tried to tell me off saying that I must put the shoes back exactly where I found them. However, when I told her I hadn?t moved the shoes, that was where I found them, she said ?YOU people always put things back wrong?. In contrast, when a white British woman walked in to the store she immediately ran to her aid and went out of her way to help her which she hadn?t done for me or the other non-white customer present. Though I found a pair of lace boots that I absolutely adored I decided to go online to John Lewis to purchase instead because my experience here completely put me off this store. You can find just as nice shoe shops where I live in Notting Hill where they actually treat you with respect and provide excellent customer service. If you are an immigrant or anyone non-white/British person do not come here ever.
July 2023 by Ana-Paula Cole
Gorgeous shoes but pricey
May 2023 by wulop uk
I?ve done my shopping in This store and sale assistant her name is Victoria was very kind to me. I came to buy only one pare of shoes but ending up buying 4 pairs as customer service was excellent. Definitely will come again
October 2022 by Philippe Scheidlin
Terrible. Must cater to Middle Eastern tourists.
March 2022 by Mike Flook
Staff always friendly and helpful, whilst shoes and boots are great quality.
February 2022 by Marco Domizio
Very nice shop with friendly staff. Shoes are usually of good quality but overpriced. Go if you are prepared to spend a good chunk of money
December 2021 by Kate Morgan
great high quality products, and in most stores great customer services, but easily some of the worst customer service I have ever experienced in the King's Road premises.
April 2021 by maurizio mallia
6 members of staff, poor selection of shoes.Felt like a morgue.
January 2021 by John Conway
Very helpful staff.
January 2021 by Tolulope Olajo
My best brand
September 2020 by Richard Everett
You simply can't go wrong with the quality and classic styles on offer. Boots I bought I know I will love
September 2020 by Chris Dias
Great store. Great service. Greater prices
January 2020 by Marianna
this shop never ever will take your phone call!
