March 2024 by Katie Mannion
I really like this store, the people who work there are really knowledgeable and they care about what's right for your needs and feet. I've had gait analysis done there previously but needed a pair of shoes to match my increasing miles. The woman who helped me was great, we talked about the different shoes, how they fitted and felt and I felt confident in making the decision on the shoes.
February 2024 by Connor Blundell
I was served by Zach and Adrian (with some helpful input from Matt too). Really positive experience. They were able to give me their personal recommendations and talk in high detail (that didn't feel overly rehearsed!) about the shoes they had there. I went on the treadmill multiple times to try out the different shoes.I ended up getting some shoes that I'm really happy with (literally walked out of the shop in them!) and for less money than I expected or feared! Thanks all ?
February 2024 by Dan Scothern
If you have a choice of Runners Needs, go to this one! The staff are extremely attentive and patient. I actually went in with a bit of an annoying 'after-sales' query, and Adrian couldn't have been more knowledgeable and helpful! Very chuffed, and would recommend!
February 2024 by Sara A
Amazing customer service and expertise!
February 2024 by smokeymcpott47
Helpful employees
January 2024 by Konrad Kruk
Tom was passionate and knowledgeable about running and my needs. Took his time to find out more about what exactly do I need, about any injuries in the past and talk me through the best shoes. Tested now couple of times the shoes he thought would match my style best and I am very pleased with them. Tom, your service is impeccable and know, that you do help massively people coming to your shop. If you need help, just go and ask for Tom.
January 2024 by Simon Heffernan
Bought some shoes that broke within three weeks so had to go to store to return. About eight staff but only one who was actually doing anything. As a result marked it as average
December 2023 by Serena Smith
Big thank you to Tom from the Clapham Junction store. He was very patient and informative and helped me with ordering a pair of shoes for collection in another store. A credit to Runners need :) !!
December 2023 by Hannah McNally
Wonderful visit for my 1515 appointment on 19th Dec 23. The man who helped me find the right pair of shoes was kind, patient and knowledgeable - he deserves credit where credit is due - a truly lovely man!
December 2023 by Mark Molnar
Excellent service, free gait analysis (£15 if no purchase made)
December 2023 by Reggie Ryan
The staff here were amazing and particular shout out to Tom, who absolutely blew my mind with the knowledge he had on the different trainers, material construction and running tips. Was an absolute delight and will be making all my future running purchases from here. Be sure to ask him about how to do the "lace lock" if you don't know what it is!
September 2023 by Monique Pace
Best service, helped me understand what shoes I needed - definitely recommend!!
September 2023 by Melissa Khan
Made an appointment online for gait analysis. Attentive and helpful staff gave me lots of options. Not rushed at all. Paid a £15 deposit in store redeemable against the shoes. I chose to buy online from runners need to get a fresh pair and choice of colours (they don't hold many in store) and this was straightforward. Highly recommend the staff in this branch
September 2023 by Joanna Pashley
Made an appointment for gait analysis to get new trainers for my first ever half marathon in 3 weeks. The staff were amazing. They really took the time to talk me through the best shoes, and even offered invaluable advice on running the half. I didn?t feel rushed into a decision, and was a very personalised service. They are passionate and knowledgeable about running. Highly recommend
September 2023 by Jemma Roback
Whilst the Gait Analysis was useful - the shop didn?t stock the shoes I was recommended to try in the right size to be able to use the £15 deposit made when doing the Gait analysis. Having been told I could then order online and use my £15 voucher - the online store didn?t stock the shoes either. Very disappointed.
