February 2025 by Xi Lin
Terrible service. One male employee was very rude and easily agitated. Don't set foot in this store.
February 2025 by Lachlan Song
Absolutely disgraceful and traumatic experience.
The behavior of the staff is appalling and unprofessional, making this the worst shopping experience I?ve had in years.
I purchased and paid for a Tefal wok, assisted by a female staff member. Moments after leaving the store, a man suddenly grabbed my backpack on the street, startling me. He aggressively shouted, ?You didn?t pay for this!? I genuinely thought I was being robbed and instinctively tried to avoid him. Despite my obvious alarm, he persisted in tailing me, continuing to yell accusations.
It was only after I noticed the store?s logo on his uniform that I realized he was an employee. I showed him my receipt, proving I had paid, and instead of apologizing, he simply muttered ?okay? and walked off as if nothing had happened.
This outrageous behavior demonstrates a total lack of professionalism. Accusing a paying customer of theft without bothering to check with colleagues is RECKLESS and DISRESPECTFUL. Worse still, shouting accusations in a public space is humiliating and completely UNJUSTIFIED. The fact that he didn?t even apologize on the spot is an insult and indicative of how little regard this shop has for its customers.
When I returned to the store to demand an explanation, the staff finally apologized?but it was clearly forced. This does nothing to excuse the harm and embarrassment caused by their incompetence and negligence.
AVOID this store at all costs. If I could give ZERO STARS, I would.
January 2025 by Josh Barnes
I purchased a tumble dryer on the 8th December, I am still on the 3rd of January trying to trace where my order is. 2 failed promised delivery dates. Every time I call the customer services I have a minimum of 30 minute wait whilst they try to verify what?s happening.
Do not purchase from this company if unless you want to be let down continuously and 0 star customer service. If I could give a 0 star review, it still wouldn?t be a fair rating of how rubbish they have been to deal with
December 2024 by Marcos Garcia
Shocking from start to finish lied to numerous times saying my order was out for delivery when it?s still sat in the warehouse. My advice is avoid at all costs
February 2024 by Tadeusz Janecki
Nice staff and very helpful in store and on the phone!
August 2023 by KaiWu
Found what I needed, but worst cashier service I've received in recent memory
June 2023 by Giacomo Gottscher
Visited this shop a few days ago and had a very pleasant experience
May 2023 by G
Visited this shop a few days ago and had a very pleasant experience
December 2022 by Stephen O'Donnell
Friendly staff
December 2022 by Amira Ferchichi
5 star customer service! It?s the second time I?ve been in this store now and all the staff have been so kind and helpful. Thank you to the lady and gent today who helped me purchase some wine glasses and a light for my driveway. I will be back soon. ???
December 2022 by A Veks
I visited the store today to buy a kettle. They had good varieties.. chose one, took it to the cashier. opened the the box after getting the cashier's permission to check the contents. I struggled to pack the kettle etc back in the box. I found the cashier was not at all helpful nor did he offer to help despite the fact that there was no one else at the till .. felt he was just too tired to help or put in a smile. Will prefer to buy online on my next purchase
October 2022 by Attila Jancsovics
Lovely and very helpful staff.
October 2022 by Ian Dowsett
A good range of hardware, kitchen ware and other items Reasonbly priced and better stocked than some other Dyas stores.
December 2021 by Jianghui Yuan
Was looking for an adaptor, staff was impatient and recommended the wrong product. I paid £25 for it and after two minutes came back to say it was the wrong product. Staff refused to give me a refund because I 'didn't have a receipt'. Save your receipt next time because their memory lives shorter than two minutes.
September 2021 by Tugba Erem
The shop assistant recommended exactly the right product! Great service.
