January 2024 by Google user
Staff are rude and unhelpful - a disabled customer was told off for sitting down while waiting for their partner to checkout, and fitting rooms are gender-segregated (and militantly policed) for seemingly no reason. Store layout could use some work too.\\n\\nIt's a shame, because Reserved has good clothes at good prices - but having been many times to their Poland stores, this is a bit step down.
October 2023 by Dwayne K
The store is well kept tabs tidy. Ajiana was wonderful in helping me find what I need and also being all around friendly
October 2023 by Barbara Hoyte
Lovely new addition to Oxford Street. Good rand and prices.
October 2023 by Raul Adriaensen
Saff discriminated rudely whose male partner is allowed to come into the fitting rooms ( not into the boot itself), shop was near empty at the time too
September 2023 by Mohammed Jahed Ahmed
Some of the clothes are on par with what you will buy at Zara. This is my second time shopping but just like the first time staff are non existent on the shop floor... They're too busy chatting to each other.My first visit they never had any members of staff working at the fitting rooms. I probably waited at least 5 - 10 minutes and eventually went in. When I exited the fitting room a member of staff was rude and confrontational. I mean it would help if you stopped chatting to your colleague and actually did your job as a retail assistant.Don't get me wrong, it's a good store but the staff aren't very competent.
September 2023 by Muskan Bajaj
The worst experience ever. I have seen staff behaving more rudely with customers ever, even in busier stores. I had ordered clothes online for a click and collect order, they only give you 4 days to pick it up. I went straight after work, the store had shut because of commotion at Oxford Circus but the staff behaved so rudely. I requested them to keep my items for a few additional days as it was not possible to go 2 days in a row after work. They refused to do so.I spoke to their customer service and had them confirm on e-mail that the order will be kept an extra week. I was supposed to pick it up in the evening when I received the refund. The store staff was incompetent and returned an order that had extended for a week. Their manager is rude and does not like dealing with customers, after having an argument she finally took the phone. She said my pieces had been put on the shop floor and they'll retrieve it, but when I reached after work, they kept all 3 pieces but all damaged and the manager refused to attend. There was a pair of shorts with three buttons on each side, but when I pointed out that the button was missing, she said its the style. When I showed her the picture, she said I don't care.I would give them a negative rating if I could. Key points- incompetent and rude staff- horrible policies- trying to pawn off damaged itemsEven after loving their clothes, I doubt I am ever shopping there again.
July 2023 by André Nordstokke
We going to buy alot of stuff and not allowed to see it before buying it on our partners? Meh.
July 2023 by Suki Foster
Horrendous queues and so many staff behind the counter not serving people and not caring about the queue! No idea what they were all doing but it wasn?t customer service!
July 2023 by Billie Porter
Staff were very rude and unhelpful. Store assistant supervisor was very rude and had lots of attitude
June 2023 by Naomi Pearse
Lovely clothes but went out of my way to shop here only for the changing rooms to be closed half hour early! Huge waste of my time
April 2023 by Eunice Chege
Experienced racism today when I went to shop there. I am black solo traveler on holiday in London coming to spend my money. The guard announced to his mic a black person had walked in so all eyes on me. I looked at him and he kept pretending he cannot see me but I knew the security surveillance was on me. I went round but even if I found what i was looking for, I would not have bought it. I am suprised in 2023 racism is there in your shop. Being here for two weeks and this is the first time I am experiencing it. Shame on you
March 2023 by Elif Cansu Çetin
As a fashionista, I worshiped this shop. There are the fanciest clothes I?ve ever seen.
January 2023 by Pavel Za
That will be probably my first review in my life.This evening 10/01/2023, between 8 p.m. and 9 p.m. I was shopping for black shirt, and becouse I am very picky I tried few stores, and I had trouble finding one which would fit me nicely.I ended up in Reserved on Oxford Street, I picked every black shirt possible, mayby about 8-10 and went to fitting rooms to try them. I spent there about 35min trying them and deciding which one I like the most.While I was doing it after just few minutes I heard conversation, man and women: women: "he is in the last fitting room... ok I will keep an eye on it." (I was in the last)So I am thinking "they assumed that I am thief, nice..." but I continued, and after few more minutes the security officer, male, short hair, IC1, 2 or 4 is opening the courtin, while I am without top, and he is saying" ups sorry..."I am already upset but I need shirt so I keep trying them, after additional some time I hear conversation: "Is he still there, and some coments between men and woman...?" ther was another security woman wen I left the fitting room, but I don't know if he was talking with her.Finally I bout this shirt becouse I really needed it, but it is last thing I bought in this store.If You like to be treated like a thief and You like to be seen without clothes, I can recommend this store.
January 2023 by SAYEED
The staff is completely rude. I went to the store with my girl friend. There were three disappointing things out of which one was the major that lead to her mental stress:1) The store is huge and the staff is highly understaffed, so you will have to walk around the store for questions or pay them your money to buy clothes.2) I asked the staff for different sizes and they didn't have any idea about the stock and sizes. So, you will have to deal with cluelessness along with understaff.3) My friend accessed a men's fitting room by mistake, when nobody was there to direct and the place was completely empty. The staff noticed and was rude to her infront of other men who were later entering in different fitting rooms. She was completely under mental stress due to this insult by the uncivilized staff. This was a major downturn with this store.I would enjoy the customer service and good and high quality clothes at Zara, Mango, John Lewis, Flannels, and other stores instead of such disrespectful brand to women.I never write such a big review, but this was highly disappointing, so I had to post.
January 2023 by Glen Padiyar
Never heard of them before. Stumbled upon it while walking central London. Awesome shop. Love the clothes. Now half my wardrobe is RESERVED. The staff are very helpful & patient. By the way this shop is crazy busy.
