January 2024 by Rachel Rothstein
If I could this store 0 stars I would. The clothing selection was great but the staff were not. We were having trouble with the self checkout and asked an employee for help. She kept telling us she didn?t know the answers, she didn?t make the prices, and then went off on us for being ?rude Americans.? When we asked her to get her manager to help, she gave us a hard time and told us we were using a tone with her. If we did have a tone, it was only to match hers. Fortunately, there were no issues with the manager. She told us the other girl was new in which we replied we could tell, since she had no idea how retail or customer service works. Thank goodness the manager actually came over, otherwise, we would?ve been charged twice for our purchase.
December 2023 by Philip T
Nice clothes. Reasonable price.Unbearably hot store. Massive queue for one staffed till. Can't pay with voucher at self-checkout. Can't pay the difference with card at single staffed till. Feels a bit cowboyish.
December 2023 by Uma
Store experience is a bit of a mess.Card payment is downstairs and only cash is upstairs but that?s not clearly signed.They have things in stock but unable to find it in the stock room. Staff are so busy they kept me waiting around and didn?t even tell me they couldn?t find the item.Store is super hot, take off your layers!!On my second visit the QR code to be pick up my item didn?t exist. Staff had to manually find it in the stock room which again took a while.I don?t think it?s great experience for customers and I feel sorry for the staff because the systems/ processes are obviously not working.
December 2023 by Edward Williams
Plenty of choice here especially in the winter. Feels like zara but 20-40% more expensive with a bit of logo branding aswell. They had 7 different options for mens puffers which just shows the range of options for everything else. Staff were lovely too.
December 2023 by George Andrew
Recently bought from the Store CHELSEA BOOTS....SOO GOOD.AT VERY GOOD PRICE ..
December 2023 by Lexi
Nice girl on the till when I collected my online order- however there was a massive slow queue and it took me 20mins at least just to collect it. The other staff did not seem to care just walking past not doing anything urgently
October 2023 by Farzad azizi
Nice place but a bit expensiveDirty fitting room
October 2023 by John Smith
Came in on thursday afternoon, For an oxford st store its really weird, employees are opening packets of new items on the shop floor (i assume for restocks), big mess everywhere and couldn't really see a lot of employees for such a busy store. A kind young man helped me out with a few things even though he looked busy, never got his name but very polite chap. Wouldn't really go there again because of the mess,
October 2023 by Hosey P!
went here and had a water bottle. I was holding it and the security guard told me I couldn't have a drink in the store. I put it in my bag and he insisted that I throw away my bottle that still had water in it away in order to come into the store. I just left because a no drinks allowed rule with explanation makes no sense to me, atleast when the drink is in my bag I don't think that should warrant no entry into a shop. There were also 3 half empty bottles next to the security guard so when I asked if I could leave it with him he insisted I throw it away. Will stick to online shopping from now on
September 2023 by Arthur Ruano
Very bad store! Yesterday i came 1 hour before the store close and the fitting room was already closed. Today i came 2 hours earlier before the store close and the fitting room was already closed more than 2 hours before the shop closes. I will not return anymore for this shop and i don't recommend anyone come here. Another shop is gonna got my money. Well done Pull and Bear Oxford street
September 2023 by George Catalin Muresan
The men?s section is a complete mess and the staff are as clueless and unprofessional as you get. The rude guy at the changing room tells you to do his job for him and take clothes back, and he even threw a hanger over the counter and told me to put that one on the rack too whilst he left, and the young girl at the checkout was rude as well - when they made a mistake with the pricing on an item and and wanted to charge me more for the item, I pointed the price out and she was very defensive and unapologetic. Neither should work in retail.
September 2023 by Navneet Singh
Not the greatest pull & bear store. They don't have all the styles available online. the store itself looks like it was made in 2000s as the lights and fixtures make it look uninteresting and cheap.
September 2023 by Annika Rabone
Paid for a same day click and collect on Saturday for an event on Thursday. Went to collect Saturday afternoon (after the 3pm window I was given) and was told "unfortunately it's not here yet. Deliveries usually arrive between 2 and 5. Come back tomorrow "Couldn't go back the next day (Sunday) but still hadn't received any kind of confirmation that my order was in store.Complained on Monday morning via online chat to receive an update on my order. Was told there was an issue in the warehouse and would receive an update by the end of the week.3 hours later, received an email that it had been delivered to store. Feels like if I hadn't have complained I still wouldn't have received my item.
August 2023 by Will Brooks
Huge thank you to the guy- i believe he was the manager? For helping source the perfect gift for my teenaged son. They did not have the size i was looking for in a certain item however despite a really busy store whilst he looked super busy took the time to show me alternatives and recommendations. I did not catch the managers name but he had shaved head and may have been spainish orgin. Overall great shopping experience. Will defo be back!
August 2023 by Julia Coutto
Rude staff, you guys need to train your people better.The only interaction I had with a guy at the store and it was not professional at all.It was yesterday around 19:20, pretty sure was the security man.Fix it !
