November 2023 by Jordan Louise Sehmbi
A beautiful experience! Perfect location, the staff Ragna & Mirek made the stay special excellent customer service head and shoulders above all the premier inns we have stayed at worldwide! Would certainly recommend! Also the breakfast was fantastic, fresh, hot food served with care! Thank you for having us we certainly will be back!BestDanny & Jordan
November 2023 by Nicole Ferrinda Fogolin
Family room. Comfortable but very small. Bathroom was very small but good shower, shame about the bath. Beds are OK. Free WiFi is slow. Breakfast was ample and in London I would recommend it for the price. A few steps to get up with your bags at the front entrance. Not quite sure if the value is still there with Premier.
October 2023 by Gary Hoolsema
Always liked Premier but this one had a flight of steps just to enter. Not easy with large cases. The room was much smaller than other hotels even the toilet was crowded. On the plus side it?s quiet. The breakfast was plentiful and delicious. The staff all were helpful and assisted with our departure and showing us a chair lift at the entrance to help with the cases.
October 2023 by Joey Anderson
I specifically chose this hotel because premier plus rooms and typically really lovely. Not this hotel. It was absolutely tiny, the extractor fan didn?t work so the bathroom was permanently condensed. Even the walls were moist. The room is just grungy and dingy and a bit grubby and just not at all what I expected. I stayed for 2 nights and was super disappointed. Not worth the money at all.
October 2023 by Darren Wallwork
Booked in to stay one night mid week. On arrival met outside with an open and overflowing cigarette bin. On checking into the room greeted with a very tired looking room. Went back down to reception to request a iron. On getting it back found it was faulty with a dodgy lead that kept switching it on and off. Had to go back down for a replacement. Constant noise all night from a clicking sound from the lift motor. TV remote didn?t work so had to ask for a replacement. Breakfast was lukewarm and not edible.
October 2023 by Lizzy Jackson
Absolutely awful room, despite the fact that we got an ?ultimate? room. Horrible stains, scratchy rough sheets, tiniest little pillows, moldy coffee machine and moldy bathroom. The upgraded rooms are supposed to have better linens and a nice chair, we only had a tiny stool. Definitely not worth it at all.
September 2023 by Meriam Gordon
Didn't have the best experience staying here. As soon as my mum and I walked in we were greeted by Mirek who told us it's too early to check in, which we were aware we were early and asked if we could wait in the seating area, he said yes. Not even 8 minutes later 2 white, blonde American women walked in and he happily checked them in (I mention this as my mum and I are both head scarf wearing Muslims & it may or may not be relevant to the way we were treated). When I asked him about this, he said he had only been on the desk for 20 minutes. I'm not sure what that has to do with telling my mum and me to wait but checking in the next arriving guests. Booked 2 separate rooms (at the same time, on the same receipt etc), only 1 room was ready and was asked to come back 20 minutes later (no problem with that). The first room was a really lovely room, good size & clean. When I eventually got my room, it was on a different floor on the other side of the building and half the size of the other room. My issue with this is that both rooms cost the same amount, yet one was half the size, I booked both rooms together due to my mum's disabilities and so I like to be as close as possible yet she was floor 4 building side A and I was floor 3 building side B. I was advised they couldn't do anything about this, not because they were fully booked, they just weren't going to do anything about it because on paper, both rooms were listed as doubles (which yes, they did both have a double bed in but in terms of sq ft, one was half the size). Location of hotel is good, breakfast is ok, breakfast staff were really nice. I wouldn't stay there again myself but I also wouldn't tell people not to either.
September 2023 by James Atkinson (Rubarbb)
Great staff all were very helpful and friendly.Aircon was stunning was such a relief.Couple of lights not working in the room was only reason for dropping a star.
September 2023 by Monique Brandon
Great hotel and exceptional service from staff. Easy check in service, we had issues with WiFi not working and having no signal in our original room. Both Mirek and Michael were fantastic assisting us with this even going out of their way to move us into an alternative room. Nothing was a hassle for staff. Room was clean and well presented with towels and tea and coffee facilities. Location is fantastic for easy transport access to different locations. Will definitely be booking to return next year.Rooms: Rooms are clean and a fair size only problem is there is not a lot of storage space for those staying longer that a day or two. Amenities are included such as tea, coffee and towels.Nearby activities: Hotel is located in the centre of London metres from Victoria train station and with easy access to transport to various attractions e.g. big Ben, Westminster abbey, London Eye, Madame Tussauds etc.
September 2023 by Pierfilippo Gervasi
Je déconseille fortement cet hôtel. On nous a volé un sac avec nos vêtements sales et la direction de l'hôtel ne veut pas nous rembourser car ils exigent les tickets d'achat de ces vêtements. Vêtements qui ont été achetés il y a des mois en arrière. Leur personnel vol et la direction n'assume rien du tout. De plus on demande que la chambre soit nettoyée et en rentrant à l'hôtel le soir, rien n'a été fait !
August 2023 by Emma Potter
My stay at this hotel was nothing short of exceptional. From the moment I arrived, the staff greeted me with warm smiles and provided outstanding service throughout my stay. A special mention for Ranga, he was superb, helpful and professional. Perfect location near to Victoria Station. I would highly recommend this hotel to anyone.
August 2023 by Anthony Fairhurst
Nice large clean room. Shower door was very hard to close. Neither desks norbar manned and need to g bell or await someone. Booked meal deal then called to state it was cancelled shortly before going for dinner. Paid for the meal deal which was instantly deducted from Bank account. I asked twice would credit be added straight away and told yes. 24 hours later I'm still waiting.Nearby activities: Wicked show 10 min walk
August 2023 by Adam Ibrahim
Old stylish hotel but it did the job for me. Very close to the London attractions and food was great specially breakfast. Dinner was too notch too. Kids eat free as well.
August 2023 by Sam S
This was a surprise trip to London for my daughters 16th birthday. I chose this hotel as the location was perfect for the Hamilton show at Victoria Palace Theatre. Only a couple of minutes walk away from Victoria Coach Station, too. Area quiet, close to tube links. We arrived before check-in & were greeted by friendly staff who offered early check-in for an extra £10 or they could store our case for us. We were in room 308 room was a nice size, tea & coffee facilites, lovely light up mirror, a hair dryer & a lovely large comfortable bed as always with a premier inn (I need to know where your beds & pillows are from ?) now the reason for my 3* review is as we opened the door we could smell a damp/fusty smell as no air is going into the room. You can't open any windows & the extractor fan didn't seem to work in the bathroom. The carpet was wet by the entrance to the bathroom, so I think all those problems unfortunately are a recipe for disaster. I've stayed in many premier inns, but this room unfortunately was the worst because of the points I've made.
August 2023 by Jhocpin
The hotel is situated in a good location - walking distance to the Victoria Station. The staff are all welcoming and friendly. The room is small but has all the basic stuff you might need apart from the intercom. Overall, good value for money.
