March 2024 by Guillaume Beuf
Very large roomReally very good
March 2024 by Neil Williams
Someone was comfortable, didn't want to get out of ?? ??
March 2024 by Danial Dan
Stayed here for a total of 9 nights. There was no one at check in when i arrived around 5pm.For housekeeping you will have to request every single day before 12pm to get your rooms done which is absurd. The term housekeeping in premier inn is just replacing towels. No linens were changed, used cups were not cleaned/replaced, carpet was not vacummed, tea/coffee were not replenished. You only get to change linen after your 6th night and a full housekeeping. There was also no mini fridge in the room. Ironing board you will have to request from the reception.Amenities such as shower cap, shampoo, toothbrush set were not provided and you will have to purchase on your own, hotel does not provide! So take note before booking this hotel. There is also no in-room phone. So every single thing that you need you will have to trouble yourself to go down to the reception to ask. Lol its crazy.One of the night the housekeeper did not clean our rooms when we have already requested for it. So we have to get our own towels from the reception. Its more of a ?aparthotel? rather than a sole hotel. Windows cant be open for fresh air or to get rid of food smell in the room. No heater in the room to warm yourself.Will i recommend for long stays? No! Just top up a few hundred bucks to get yourself a proper stay at Holiday Inn or similar.The only pros is that you can store your lugagges for free.
March 2024 by Andrea Ackermann
Location is really good, but unfortunately the service was completely overwhelmed. We were there for 6 nights and despite repeated requests, the room wasn't even cleaned, there were only fresh towels at the reception. The queen-size bed was covered with a single bed cover that was too small and therefore came loose at night. It's a shame, we've always been very happy with Premier Inns, but we won't be booking this hotel again.
March 2024 by Inès RONDEAUX
We spent 3 nights here during our trip to London and we were disappointed. The location and size of the rooms were ideal. However, the sound insulation was catastrophic. You can hear everything that happens in the hallway/in the other rooms. Homeless people sleep in the hotel lobby and stay there for a good part of the day. Staff not particularly friendly but you can leave your luggage while waiting for the room.
March 2024 by Yeon Love
I chose this hotel solely because of its location. There are no amenities provided, so take everything with you. There's a broken hair dryer, no exhaust fan, and the windows don't open, so it stinks. If you go as a couple, you also have to share the bathroom smell.Of course, there are no slippers, so take them with you, and the black woman working there always has an annoying attitude. Other staff were friendly. The location for catching the Eurostar is great
March 2024 by Melanie Bakker
Top location! Perfect for traveling anywhere, there are several metro stations/bus stops in the region. Check-in took a long time, but the staff was very nice. Lobby is not very cozy. Rooms are great! Very nice bed, clean room and nice bathroom.If you come here just to sleep, this hotel is highly recommended!
March 2024 by Clare Warbis
Always clean spacious and
March 2024 by Marion Antoinette MLM
Excellent value for money: it's clean and sufficient, plentiful and varied breakfast, luggage storage service.Rooms: Good sized family room.No shampoo available.
March 2024 by Ellie
1 hour long check in queues - avoidNoteworthy details: 1 member of staff checking people in at peak times results in very long queues
March 2024 by Haikal Fitri
I was charged twice on my booking for my Honeymoon trip. Prior to check-out, they told me that they would helped me out with the refund process but they have yet get back to me.I tried calling the reception desks many times using the contact given on the website, but they never picked up the phone even during the non-busy periods. I tried to email them given by the security staff but I got no email response back either.The hotel has a great location area but service wise and pro-activeness from the staff I?m not so sure.
March 2024 by K 2
Terrible checkin.....Compared to Manchester Piccadilly not
March 2024 by Adam Niven
Your average Premier Inn, with well below average service.Let?s start with the positives:? Lovely big bedroom? Bedroom super clean? All bedding and towels soft and freshAnd the negatives:? Staff are rude, abrasive and not customer oriented? The shower door didn?t close properly, this meant water could easily leak? Our ?double? bed was two singles pushed together? Terrible breakfast serviceThe staff at this hotel are the biggest let down. Simple but slow check in, got to the room and found only 1 towel. Went back to reception to ask for another, the lady at the desk first questioned if I?d looked hard enough for the second towel. Made it very clear that I had checked, she then said ?well we have none left?. In a massive hotel? Turned out they did have more - she just didn?t want to go and get them. Had to wait nearly 10 mins for her to go and find one from laundry.We went down for breakfast just after 9am - understandably a busy time on a Sunday. However, had to queue for 5 mins just to get checked in to breakfast - then had to wait again for a clean table. Got some drinks and went for hot food - of which there was very little, and in the 30 mins we were at breakfast, missing items were not replenished. Came back to our table to find juice had been spilled on a seat due to the wobbly table. Asked the cleaner Sinead and her colleague if we could have a new chair, she was very abrupt and insisted we just move all our stuff to another table? We asked for a hand moving all our stuff and they refused to help - just stood and watched us. When we got to the new table, it was even more wobbly, sticky and dirty - and they wouldn?t clean it for us. They kept glaring at us and made us feel very uncomfortable.A smaller issue in the room was the positioning of the arm chair, squashed between desk and window, meant that as soon as you go to stand up, your arm gets bashed off the corner of the desk - incredibly sore!!Overall, major retraining needed for the staff. I?ve worked in hospitality for several years and this is some of the worst attitude and service I?ve ever seen. I don?t even feel my comments fully show just how awful it was.Rooms: Clean, modernWalkability: Literally less than 5 mins to Kings Cross & St Pancras, less than 10 mins to EustonFood & drinks: Awful breakfast - rude staff, poor item selection - don?t bother at a weekend
March 2024 by Gilad Mor
We stayed here for four nights in september 2023 a family of five in two separate rooms. They do not have family rooms that can accommodate all of us in the same room and unfortunately they did not have connecting rooms even though we booked pretty much in advance.Location is perfect just a few steps from King's cross main hub station for many tube lines. Also many bus routes go through the main road just outside the hotel.Food & drinks: Excellent breakfast especially for family with the kids eat free. Not a wide variety of foods but enough for a breakfast.
March 2024 by Sally Giles
Very comfortable bed, great nights sleep.
