March 2024 by H Williams
Good atmosphere, room cosy and air conditioning, smart TV, and great Internet hotspot.Rooms: BigNearby activities: Shops cinemaFood & drinks: Good restaurants
March 2024 by Joanna Gillman
Amazing customer service from Rashid went out if his way to make our stay comfortably was able to check in
March 2024 by Sato Yuki
I stay here quite often. Always have a great stay here with excellent customer service. Especially from Laylee, marina and DJ. Clean rooms and clean hotel.
March 2024 by Piyu 9
This place is a little heaven because of the lovely amazing staff members like Laili, DJ and others and specially the person who prepares and serve the breakfast with so much care and a lovely friendly smile:)
March 2024 by Andrea Bonifaci
Total Disappointment and Incompetent ManagementReservation Number: BHJ337130I was expecting a pleasant and smooth stay when I booked at your hotel, but what I experienced was a series of disasters that reflect inadequate management and a total lack of respect for guests.First off, the room assigned to me was blatantly inappropriate: a disabled room I had not requested at all. This basic mistake was the first signal in a series of failures that ruined my stay. Not only was the bed unsuitable, but the absence of the promised sofa bed further worsened the situation.My request to change rooms was met with pathetic excuses and unfounded justifications by a clearly unprepared receptionist to handle standard customer service situations. The receptionist blamed me of having booked a disabled room, which was false as I?ve showed him the email saying that the booking was for a triple room instead.The inability to solve such a basic issue only highlights the incompetence and lack of professionalism in your management. The passing of responsibility to the next shift, which ended with a further demonstration of helplessness, is unacceptable in any hospitality industry.To add insult to injury, returning to a poorly prepared room, with towels provided for a single person, was the cherry on top of an already bitter cake of negligence and lack of care.It is clear that your hotel has serious issues maintaining the most basic standards of hospitality and customer care. This experience has been a glaring example of how not to run a hotel and treat guests. My recommendation to other travelers is to avoid this establishment if they seek a pleasant and stress-free stay.Given the multitude of issues and the significant impact they had on the quality of my stay, I am requesting a full refund. It is only fair that customers receive compensation when the service provided is so far below acceptable standards.I expect this review to serve as a wake-up call for your management. You should be ashamed of the level of service provided and take immediate measures to ensure no other guest has to endure a similar experience
March 2024 by Valli Boldini
This is the 4th time I've stayed at this particular Premier Inn. The beds are comfy and the room is spacious. This time around I was a solo guest.I had booked for 8 nights and planned to do various visits. Unfortunately, on my third day I took ill and had to resort to spending the rest of the time in the hotel room.I would like to especially thank Laylee for her caring, kind and professional attitude in making those days as comfortable as possible...and for also checking in on me and just being there in case of need. A big shout out to you Laylee...I definitely recommend this hotel...Rooms: Comfy and spaciousNearby activities: Lots of restaurants, pubs and parksSafety: SafeWalkability: Very close to all bus routes and Southgate TubeFood & drinks: Good in house food available and a bar
February 2024 by Calum Robertson
Checked by Shelly, who was ace.. checked me right in!Helped me with parking too..Mark the chef made me a banging burrito..And Hannani on the restaurant floor sorted me out with great service..All really nice people...I stay away in hotels 2 -3 nights a week ... every week.. its draining but these guys made it good, just by being themselves..top notch humans , I can't say I've met a better bunch.. Well done Prem HR!Food & drinks: Actually quite nice wineAnd Mark made a bangin' burrito
February 2024 by Luda Mohammed
Room was wonderful. The people who worked was so nice hanan and marina. I?ll be back again.
February 2024 by Rowan Vanmuysen
Great staff, really near underground station. Clean roomsWalkability: Close to underground station
February 2024 by Richard Mcclarence
Ok rooms, staff are fantastic, particularly Marina and DJ, they?re always really polite, friendly and have a smile on their
November 2023 by Andrew Wallace
I like this Premier Inn, I've stayed there a handful of times, it's clean, the staff are freindly and there is on site secure parking. Southgate tube station is a 2 minute walk and it's surrounded by shops and restaurants.
November 2023 by Adam Coutts
Hello, thank you ever so much for a great stay as usual. Marina's service is exceptional. I thoroughly recommend southgate premier inn!
November 2023 by David Scholes
Zena and Hanan were terrific, excellent customer service and very helpful. Makes the premier inn experience all the more enjoyable. Excellent ?Rooms: Rooms are adequate and very clean, attention to detail excellent.
November 2023 by paul mccoy
The hotel was in a great location and easy to get to, the parking was straight forward and easy, the food was amazing and the staff Zena, Hanna&Marina was very professional and helpful in my stay. I would stay again when in the area.Rooms: Very nice and comfortable bed.Food & drinks: Really good.
November 2023 by Claudio De Sousa
Staying at Premier Inn Southgate all staff, especially Hanan and Zena, friendly, super helpful and competent making our stay a lot more enjoyable. Keep up the good work ?Walkability: Easy access
