April 2023 by Paul C.
I ordered some items from Japan and noticed that the company was sending them to my old address. I contacted FedEx, long before my package had even reached the UK, and asked them to change the delivery address. They said no problem, it would take 24-48hrs and confirmed that my package would be delivered to my new address. Well, imagine my surprise when they delivered it to my old address. I raised a case with them and they confirmed that the change of address had been requested on their system but not actioned. Now, and I nearly fell off my chair they are claiming that my request to change the address was AFTER they had already delivered I pointed out that they have the chats. I had two chats with their reps. The first was the change request and the second an escalation when they delivered to the wrong address. I know they have both chats as the agent on the second chat said he would attach the second chat to the escalation. FedEx claim that there is no way to identify the date and time of the chats, something I don't believe for a second. I'd they just read the content of the first chat, even if they can't find the date, it would be obvious from the dialogue that the chat was pre delivery. FedEx know they cocked up and are just trying to cover it up. Shame on you FedEx!
