I logged an official complaint with Phoenix due to their incompetence. Their own complaints officer investigated and found that Phoenix failed in all areas of dealing with my noise complaint. They failed to reply in a timely manner, they failed to answer my questions regarding their complaints procedure, they were too slow... read full comment
July 2025
Very dishonest and not transparent at all. Don’t trust them.
May 2025
My ceiling was repaired by Guy, Carl and Camron and the service from start to finish was exceptional. They were friendly, professional, kept my home clean after the works and repaired both ceilings beautifully! The are an asset to Phoenix and I hope they are treated well. Also Joseph Kimani - housing officer, Joanna Scott... read full comment
