March 2024 by Bradley Oakenshaw
A Rroooots darling
December 2023 by Eleanor92
Visited the Kings road store on Saturday with my little girl. After smelling a fragrance I wanted as a concession in harrods beauty where I received incredible service. I decided get more from a flagship store as I wanted a true experience in a shop with all the products. I walked into the store and felt immediately judged. I did a lap around the store and not once did the 2 staff members ask how I was, if there was anything I was looking for. I approached them and asked them about a few products. Tried to engage in conversation asking which was the most popular fragrance and which they preferred. Still not prompting any questions back about what I was looking for.Slightly mortified at the abysmal service I just grabbed a discovery set for travelling. I payed and it was wrapped as if my two year old had done it and the staff member quickly went to the door and opened the rope that was blocking the door, ushering me to leave.I am honestly shocked at the atrocious service and wrote to customer services who just said ?it?s an isolated service and the store manager is sorry? and that was the bulk of the email. Not gestures or anything to encourage me back to the store or Penhaligons for that matter. It has left such a bitter note about buying from this brand. A true shame as they have some beautiful fragrances.
November 2023 by Maria Kourti
The service is excellent all this years. High quality perfumes !!!
September 2023 by Keith Maynard
Nipped in to grab a pressie for the wife and was well looked after. Great advice, some free tasters for my daughters and some gift wrapping thrown in. Super experience!
September 2023 by ???? ????????
Amazing people inside with amazing scents!Recommend 101%!
July 2023 by Michael White
The salesperson who served me today Snezana gave me such a good customer experience. Incredibly professional, knowledgable, helpful, and made a somewhat complicated purchase simple for me today.This was my first experience with Penhaligons, I will be a returning customer.
November 2022 by Abdullah Azman
A gentleman called Saleh very supportive and helpful
August 2022 by Sham Sufi
Absolutely shocking with the opening times they close 6:30 not 7pm came a long way to get it I guess I will have to go to department store in order to get what I want so disappointing.
August 2022 by Ammar Qammar
What is the name of the perfume that they pump outside the shop.
July 2022 by L R
One of the best perfume brands aroundPricey
July 2022 by Maureen Davison
Somewhere you get good advice and service. Customer care excellent
May 2022 by Tiana Fraser
Do not trust their ?no quibbles? return policy - horrible customer service experience
April 2022 by Jon Bayless
Excellent smelly stuff, helpful staff and a fun interior
October 2021 by Jos Brown
Beautiful store and fabulous service. Even though I knew what I wanted I wasn't rushed and felt valued.
January 2021 by Inese B Usklina
Best perfumes ??
