March 2024 by Jia Lin
Love their famous chicken sandwich, and the pastries are great too! Only downside is the service. Staff members looked tired and indifferent for some reason. Been there three times and never received a warm service.
March 2024 by M Mohammed
Pre-ordered a pistachio cake. Cake itself was pretty dry (tasted borderline stale), the pistachio flavour was very mild. Not a huge fan on the presentation either. For the price I paid was disappointing.
February 2024 by Jinga
Waited in the queue for 10mins and the staffs were all ignoring us for no reason, rude and bad
February 2024 by Natalie Symister
The competence of the employees in sending the cake I ordered for my sons birthday is absolutely unacceptable. Firstly they gave the incorrect cake to the driver in which when the driver arrived if I had not checked inside the bag and checked if the cake was mine I would have had someone else's cake. Furthermore in the cake the sheet specifying a different address and name was inside so this mistake is absolutely unacceptable and the workers are not checking the delivery addresses or cakes. Lastly I rang the company straight away and was told on the phone the cake would be delivered by 4pm. However at 4pm when I phoned again I was told it had JUST BEEN GIVEN TO THE DELIVERY DRIVER. THIS IS NOT FAIR! THIS IS NOT PROFESSIONAL! THIS IS NOT GOOD SERVICE AND THIS IS NOT HOW YOU KEEP CUSTOMERS TO ORDER GOODS FOR SPECIAL ANNUAL CELEBRATIONS! DISAPPOINTING!
February 2024 by A S
Delightful French patisserie with a wonderful array of pastries to enjoy with a drink on site, or to go.They also do great tartlets and cakes (see birthday cake in pic).A personal favourite for the quality and consistency.Highly recommend it ?
February 2024 by Nikki Jones
came here 4 a afternoon out with my son,& there was a lady infront of us the man serving didn?t give us eye contact but saw we was waiting as I?ve asked my boy wanted he wanted I?ve looked up and the man has served someone else although we was standing directly behind this other lady?.So I waited for him to come back & he then ask who was next and served another lady so I explained I was waiting and u have already served someone before us and he can see we was waiting. He never said sorry nothing it was if he was purposely not wanting to serve us. For me the other people looked quite posh and he didn?t want to serve us normal guys maybe our moneys not good enough?Or maybe my tall mixed race son made him feel uncomfortable but I?m not happy and will not go back as the cake was ok but nothing special for the money. To many lardy dar overpriced shops charging silly amounts for basic food?.and yes I will be contacting head office as this is unacceptable and his attitude was not good
February 2024 by E D
Visited Paul's Coffee Shop for a large cappuccino and was disappointed. The milk was overly frothy, resembling bubble bath, and served lukewarm. The coffee itself tasted watered down, lacking the rich espresso flavor expected in a cappuccino. Additionally, noticed the barista didn't clean the nozzle after steaming milk for various coffee orders, raising concerns about hygiene. Overall, the experience and the drink quality were disappointing.The staff are rude and unfriendly when entering and taking orders and the coffee shop itself is chaotic small and loud and I couldn?t wait to leave.
February 2024 by Sophie Penney
Great stuff but it's extremely busy tso hard to enjoy the
February 2024 by Y
Ordered a birthday cake online for collection. Even though the shop was busy during lunch time, the service was efficient and a member of staff handed over my cake swiftly. Everything was easy and smooth.
February 2024 by Caotic Bunny
Food amazing ruined by the rudeness of the staff. 5 members of the staff serving. None of them smiling. Guys come on! I do work in hospitality too and I understand the stress,the busy time and the annoying customer. But for the sake of a good atmosphere fake a smile !!! Lol. Never felt so
January 2024 by miguel Alex
I like it here. Good food, nice staff and just a bit nicer than other similar sandwich bars.
January 2024 by Jenny Blease
Great selection of pastry's and breads. Good coffee small seating area but quick turnover. Mainly take aways.Wheelchair accessibility: On the mall level no doorway. Small seating area.
December 2023 by 322nathalieb
Rude staff, with eye-rolling attitude, croque monsieur bland/dry and cold. Ps. Hot chocolate out of stock. Do not recommend this branch of Paul at all.
November 2023 by F J
We stopped by today for bfast and to celebrate a special occassion. The food on presentation looked inviting but was average. The baguettes were way too crispy our kids couldnt bite into it. The pastries ?ere different somewhat tough. The coffees were cold! The girl who served us was excellent. The person who was behind the counter who remarked he can toast the cakes when asked if the baquettes can be toasted was out of order! I wouldnt recommend this venue. Its not value for your money!
October 2023 by Chantelle B
Rude staff who charged me for an item I didn?t order and refused to process a refund due to ?technical issues?. They then tried to convince me to pay again because they claimed customer service would not be able to process a refund for one item. Customer service are unhelpful and took days to respond and provide a partial refund despite it being the company?s fault the issue arose. Overall unpleasant experience, better to visit one of the other cafes in Canary Wharf.
