November 2024 by JC Park
Overall, I had a great experience at the Langham. The staff were very friendly, and the food was nice as well. The only thing that I am not super convinced is that the price of the champagne was a bit high (24 quids per glass) for a relatively cheap brand (Taittinger).
October 2024 by Florence Cheng
Had the tasting menu with my girlfriends. We all had a lovely time and great food and wine pairings.
October 2024 by Keith Brown
My wife Lynsey and I went for afternoon tea on September 12th. Totally disappointed. Table not ready when we arrived. Had to look for somewhere to sit. No help from staff.
When shown to our table everything seemed hectic, disorganised and leaderless.
On reading menu noticed it had changed from our initial booking. We were not notified of this. May have cancelled if we had known this.
Sat 30 minutes before we had been served tea or champagne.
Some sandwiches a bit dry. Not fresh. A top up of sandwiches took ages and not by initial waiter. On initial booking form I stated I couldn't eat cucumber but had to explain this again. No alternate sandwich offered except what was on menu.
Scones nice.
Selection of cakes all too creamy and all on a buttery biscuit base. Selection could have been more varied. Didn't have the trifle to finish as just too much cream!
Nice room. Very noisy as tables squashed together and piano playing in the background. Able to hear next tables health conditions.
Lynsey didn't even get a stool for her handbag. Every other female did.
All in all a very disappointing experience.
October 2024 by Jason Yiu
Live piano for afternoon tea, good food service
October 2024 by PK O
The food and service were both very good.
Was a little disappointed that we got put in a dark cramped corner in such a nice room. I am surprised they even have a seat there?
October 2024 by lily l
Sandwiches, scones and patisserie were nice and service was good as well, tea and coffee were average
October 2024 by Ravi Patel
Excellent service and afternoon tes
October 2024 by Meliz Mustafa
Was such a dreamy experience, everything was just stunning. The service was incredible, the food and tea was also exquisite. Would 100% recommend
October 2024 by Lisa Constantinou
This hotel is like home.fantasic
October 2024 by Alexis Green
As an afternoon tea enthusiast, I always like to try a new one every time I travel and the Afternoon Tea at the Langham was among my all-time favourites. My positive experience started before arrival when I reached out to the staff with some dietary restrictions - they were both kind and helpful.
The venue is elegant, and the table setting sophisticated yet subtle. We started out with bubbles, and I was pleasantly surprised that they had a delicious non-alcoholic version as my jet lag had me rethinking real champagne.
The selection of tea is modest but excellent, a choice for every type of tea drinker - and impressively, you can try as many as you like. I tried the Phoenix Honey Orchid and the Lavender, Camomile, and Lemongrass.
As usual finger sandwiches were first, and even though I am GF & DF, they looked almost identical to the standard version?.so much so we had to double check, the vegan cream cheese was so spot on. Also impressively, the staff came around several times with a tray of sandwiches for guests to enjoy more - our favourite was the smoke salmon.
Next was the sweats course, which if you?re from North America like me, you might be expecting scones. The sweets were also delicious and almost visually identical to the standard, my favourite being the apple cake with maple.
Last was the scones, and to my delight they had a vegan version of Devonshire cream that tasted almost like a custard. With this course you also get a pear trifle - not my favourite fruit but delicious non-the-less and the chocolate cake with mousse at the bottom was a tasty surprise.
This was an exceptional experience and I have to strain to think of a negative - I think that would be after the sweets course was served, the service was much slower. Typical tea is 2hrs or so, ours latest 3.5hrs. With great conversation, you hardly notice, but be prepared for a leisurely day - if you have theatre tickets, book earlier.
Pro tip: skip lunch and plan on a light dinner, this Afternoon Tea is plentiful and filling! Hats off to the Langham for living up to their excellent reputation.
October 2024 by Roshni
Awful service and staff. The moment we sat down, our waitress asked if we were celebrating anything and if we wanted to add champagne for our afternoon tea. we mentioned the afternoon tea voucher was a wedding gift as we just got married (so yes, we were celebrating and champagne was a yes - we knew we had one glass each included in our voucher). When I clarified (very politely) that the champagne should not be an additional charge, the waitress turned cocky and condescending, insisting we did not listen when she explained that champagne is added on top and not included - she was upset as she had already poured the glasses. We asked if she could check the voucher (which was taken from us at the front door). She came back to explain "you don't have to worry about the champagne it's included and you don't have to pay service charge if you don't want to " - this left us utterly confused - we were there to celebrate, we were in good spirits, we were friendly and polite throughout, we did not want anything to ruin our experience, and we did not understand why she was upset and bringing up service charge when the meal had not commenced. Sadly the service did not pick up from this point, it was as though she was avoiding our table intentionally (as she gave up on getting any service charge out of us - even though we had only responded to her suggestion with a smile). This avoidance made it difficult and as she was the assigned server. We went long periods with empty plates and tea pots, we had to ask 2-3 times for tea refills before getting any. Interestingly, the staff were handing out desserts with "congratulations" written on chocolate slabs to the tables all around us ( as lots of people were celebrating various occasions) but left us out of this. Overall the service was dismal and awkward and we were happy to leave. As per her suggestion, we decided not to leave a service charge, to which the waitress who brought the check was instantly visibly upset . We suggested she check in with our main server and left.
Putting service aside, the food was average at best. Sandwiches were lacklustre - I've been to afternoon teas that were half the price with much tastier options. Too many desserts here were cream, mousse and berry based, and tasted very similar. The teas seemed to be of a decent standard.
October 2024 by Miriam Isaac
I had high expectations for this afternoon tea, but unfortunately, the experience was quite disappointing. While the venue is beautiful and located in a great area, the atmosphere was far from relaxing. I?ve enjoyed afternoon tea at other places where the experience felt serene and unhurried, but this was the complete opposite.
The waitstaff were constantly checking in, bringing food, and asking if we were ready for the next course, which made it difficult to just sit back and enjoy the moment. It felt rushed and overwhelming, rather than the peaceful and indulgent experience I was hoping for. Additionally, the seating arrangement placed us in the middle of a noisy crowd, with loud voices and piano music that didn?t blend well together.
What added to the disappointment was the lack of a dress code, which detracted from the elegant atmosphere I?d expected. While I appreciate the efforts of the staff who were just doing their job, the constant interruptions and chaotic environment made it the worst afternoon tea experience I?ve had. I wouldn?t return or recommend this place. Afternoon tea should be about relaxing, enjoying good conversation, and savoring the food at your own pace?none of which was possible here.
I didn?t take any pictures during my visit, simply because I wasn?t in the mood. The atmosphere just didn?t inspire me to capture any memories, and I was ready to leave. Unfortunately, there are no photos from this experience, as the environment just wasn?t right for it.
October 2024 by Sarah Freia
I highly enjoyed my afternoon tea at The Langham Hotel!
I am gluten free, as was my guest, and felt all of the safety needs of our dietary requirements were met. We were able to fully enjoy delicious alternatives to the sandwiches, scones, treats, and tea cakes.
There was a savoury scone option (cheddar scones with a tomato chutney) that was so outstanding I got three refills! As well, the patisseries were superb AND there was an extra after tea cheesecake that was fabulous! The scones were good, but preference wise, I would have preferred them to be fluffier.
As for the room itself, a lavish setting with attentive and courteous waiters created a welcoming environment. I really appreciate the live music!
Overall, this was a fabulous experience. I go to a lot of high-end afternoon teas in London, and I would say this one ranks amongst the best.
If you prioritize desserts and unique twists (the savoury scones!) then this is definitely where you want to go!
Note: Unlimited free refills!
Dietary restrictions: Gluten Free
October 2024 by S Besen
I really didn't want to leave a negative review, but I thought it had to be written. Where do I begin, I booked afternoon tea for my husbands 40th along with our 2 kids which was an appalling experience. Having spent £220 (which will not happen again in the near future) I expected more especially with the service. We've been dining here twice a year for nearly 6 years. The service has gone down hill tremendously. You have to repeat yourself 2-3x especially with drinks. Nobody acknowledged my husbands birthday which lead me to complain to the manager. They got back to me inviting us back again for afternoon tea (3 weeks later). As we arrived today, I was shocked, the whole menu has changed for the worst. The sandwiches were awful, and half the size, the humongous trifle that was placed in front of us was a big no. I don't understand how 4 people were supposed to share it with no spoons? We were told "no orange juice" but when we spoke to a manager, they managed to bring some from another department, why didn't the first waitress go the extra mile to do that? Absolutely useless, we complained the first time because of waiting times with drinks, twice we waited 20-30 minutes for juices for my kids. It's not acceptable to keep having to re-ask for things. Sadly, I know it was good gesture to have us back, but we will be finding a new spot for afternoon tea in the future.
October 2024 by ALICE Willows
We booked for lunch in the Palm court.
On arrival our table was not ready and we were offered a table that needed to be cleaned and set again, because of this we had to wait to be seated.
I booked to enjoy the lunch menu because when making the reservation online it clearly states afternoon tea and lunch menu can be ordered, however the lunch menu was not offered to us when seated, we had to ask for it. Even though i could see a separate table that had food from the lunch menu served to them during the same service.
I ordered one of there specialty teas however this arrived after my lunch arrived and I had to query this with a staff member where my drink was.
We were not checked on throughout our reservation and were treated almost like a walk in booking. Even though the booking has been made for several weeks.
We were not offered a dessert menu, or tea or coffees after our meal.
For 5 star service I was really disappointed and on reflection have realised the experience was really poor.
If you are looking for 5 star service then the Langham on this occasion did not offer it. The experience did not match the price tag.
