August 2025 by Janet Brennan
very helpful staff
August 2025 by KENNETH Mace
Always not happy to deal with cash
July 2025 by Yasmine Pilley
Sajeda has been so lovely with helping my dad and I :) she was very helpful and professional. thanks again
June 2025 by Tessa Bartley
Incredibly helpful staff. I really struggle to make it to the bank now there are reduced hours. Needed to pay in a cheque and dashed to this branch arriving with 1 minute to spare. Shereene was helpful and kind in my panic, paid in the cheque while I caught my breath.
May 2025 by Nicolasfurneaux13 furneaux
Just came from using your branch,a Lady called Helen assisted me,she was amaxing,polite,and very helpful with my situation that had happen,5 star service snd a smile.very satisfied customer..regards Nicolas
May 2025 by Jay Feiga
For those of us living and/or working in the Square Mile, the disappearance of the traditional bank branches over the past several years (Covid and economic conditions) is not news. Today I walked all the way from the Monument to Aldgate only to find one branch - Nationwide. Gone are Halifax, HSBC, NatWest, Lloyds. Shame on you. Thank goodness my family are Nationwide customers and members. The branch at Aldgate is fantastic in appearance and service. Everyone is friendly, professional, helpful. Service with a smile too. I love the little garden sheds inside, although I did not need to use them. A few weeks ago I was helped by Manisha, with great understanding of what I needed. Today I was helped by Joe, again, 5 star service. Nationwide, great job! You are very welcome to be in our area and we are lucky to have you. Thank you so much!!!
March 2025 by Jamie Rivers
I had an awful experience at this branch when trying to send money to Hong Kong. The staff entered the recipient?s name incorrectly, and instead of taking responsibility, they refused to refund the transfer fee. When I complained to customer service, they ignored my concerns and blamed me for a mistake I didn?t make.
This level of incompetence and lack of accountability is unacceptable. If this is the kind of service FlexPlus provides, I see no reason to continue using it. I?ll be closing my account and taking my business elsewhere. Avoid this bank if you value good customer service!
April 2024 by T P
It's a 2 star as you made me walk to cheap side then Finsbury circus then here to do a deposit. Here's karma. Fix your atm service and stop responding with a generic reply. Saw why this happened, that something's been done and how certain you are that it won't happen again
November 2023 by Jasmine
They need more staff. So slow
September 2023 by Hugo
A year ago I went to get information on bank accounts and the different products offered by this bank.On the other hand, I was advised by an excellent advisor who knew about it.Having an account with them I have never had any difficulties opening it and getting help.
July 2023 by Chris Nicol
Absolutely amazing team at this branch. I had a big problem that was actually all my fault and could have cost us our house purchase. I had called Nationwide and they wouldn't/couldn't help me over the phone.I went into the Aldgate branch and they were amazing. Very empathic to my situation and made a significant exception to help me out and save our house purchase.Obviously, I'm grateful because I got the help I needed but more importantly the way I was treated and served was above and beyond anything I expect from a bank.Would highly recommend Nationwide as a bank and this as a branch.
July 2023 by Beni
The staff went above and beyond to help me and my husband out. They treated us as individuals with our unique situation and because of them we were able to purchase our dream house.
June 2023 by Rebut Kamal
Jess was the MVP of the day, incredibly friendly and down to earth, very patient and just super thorough with all the information and processes spoke through. Both my dad and I were really impressed with how bubbly and active she is with her clients :)
May 2023 by Ian Bryce
I had a great experience using the ATM at this location. The process of making both deposits and withdrawals was quick and seamless. Despite it being lunchtime, the ATM's large open areas meant there were minimal queues, and I appreciated the convenience. Overall, I have no complaints about my experience and would highly recommend this location for hassle-free banking.
April 2023 by David Eden
Cash machine outside is always either out of order or has no envelopes for paying in. Might as well be closed for all the use it is.
