August 2025 by Vinita Dhume
The wait times on the calls to the bank are extremely long and there are n number of hoops to go through to set up an internet account. I wasted 6 months trying to get an online account set up - they kept requesting me to go into the Branch. Finally, I just called and had to wait 45 minutes to have my simple query resolved. Nationwide needs to invest in systems that manage their customer data better. The staff were polite and helpful but with a poor system that gathers and stores data incorrectly - they can't do much if their systems let them down.
December 2024 by Waf Khadam
Thank you so much for an excellent service. Kristiana helped me with the banking app, I will come back without hesitation.
March 2024 by cx obi
Really helpful staff. I had accidentally opened up a new second current account instead of downgrading my existing account. The lady who served me gave me a number to ring up but the person on the phone was not helpful so the lady resolved the issue there and then. Thank you very much indeed!
February 2024 by Josh Reed
All of the negative reviews are just from old people who refuse to adapt and pay bills online or on the phone.The store looks great, the cash drop machines are great! The staff are lovely.If anything I?d say the new layout negatively affects the staff more as they have to sit at a bench with no back support on the chair!
October 2023 by A RL
Definitely not Rude!. I Had a very specific request (£50 note for my mums birthday) ? love the new branch? member since 1982 ?three members of staff all were engaging and helpful - defo 5 stars
October 2021 by Paul Frankham
You?re a member when you have a current account, mortgage or savings account with us." "As a mutual, we?re owned by, and run for, the benefit of our members" Ok, I am a member with an account . Then perhaps someone from Nationwide can explain how adapting the branch on Old Oxford Street, London, and removing the cashiers positions is to the members benefit? And also, why I am no longer able to pay a cheque into my Nationwide savings account at this branch.
July 2021 by Geraldine Lydon
Great service today at this LOVELY BRANCH . Very HELPFUL LADY ,who knew answers to everything l asked . She was polite and made me feel very HAPPY with my service . The Gentleman thanked me on my way out GREAT TEAM
July 2021 by Thanaz KBN
Walked in and all I could smell was rotten fish. Never coming.
September 2020 by Susanna El
After a bad experience with the customer services on the phone, i went into branch where there was no queue and the chap behind the counter was very friendly and helpful so despite the other reviews, the staff aren't all bad!
July 2020 by S C
Great service
August 2019 by Andrew Gallichan
Rude person behind the counter. Stock answer was " it's on line". No point him being there.
July 2019 by AC
Rude Staff
June 2019 by Ana Rita Costa
Rude Staff
December 2018 by Ricardo Araujo
Long waiting times... very poor service...
September 2018 by J Jiang
Appalling service. I've been a loyal Nationwide customer for many years and this branch really just brought down the bank's standard. I simply went to the counter to request a transfer from my passbook acc to my ISA acc and the man gave me an impatient look. He asked me how much to transfer, it was ££k and he said he'll need to charge £20 for it which I've never heard of these charges except for international transfers, and I questioned him and he said the charges apply for local accounts as well.
