March 2024 by Elaine Baker
I have been going to this store over the years and have consistently received wonderful service from the staff. They are knowledgeable, professional and always friendly. So handy to have them in the neighbourhood.
September 2023 by Nikki P
I have used Morans for many years - it's the Rolls Royce of building suppliers. The service from their staff makes them stand out from the rest, they are very knowledgeable and care about their customers. Carlton has helped me a lot recently while I've carried out a large renovation, he's my trusted advisor. Rather than just give me what I ask for, he questions me about what I am trying to do and then tells me what I need. He's taken a lot of the stress out of it for me and stopped me buying things that would not be the best thing for the job.
September 2023 by R U OK
From the outset I'll say this review doesn't relate to all workers in this particular branch (Kilburn)!Unfortunately, more often than not there's always one who spoils it for all. If only I could recall this particular workers name to unapologetically name him.Backdrop, I needed a set of hexa-allen keys. It turned out that the the none of the smaller sizes for the bolt in question. So still in its original packaging with the receipt the very next day seeking an alternative, exchange or refund. I was abruptly told by the designated sales person that "we don't give refunds on hand tools". I tried to explain that the tool doesn't fit. And again, I was abruptly told "we don't give refunds on hand tools", despite the tool still being in its original package!I politely suggested, I'm happy to accept an exchange for a similar tool (imperial marked), or even a voucher/credit note for a future purchase. This too was abruptly rejected!So I politely asked where is this 'company policy' stated? The response was, "I'm sure it's written somewhere"!It would seem that this particular member of staff hasn't been trained well in customer service, as his tone and attitude was not befitting of a front desk representative!Anyway, we live and we learn. . .I do feel my experience isn't an isolated one, and I do fear that this type front line example will absolutely reflect badly on good team players and worse, set a precedence of how to dismiss a customer's right to request a refund or an exchange.Moving forward, I think it would be good if staff such as the one described above would consider and show empathy to lay customers who often have limited or even no knowledge about tools being sort after.Of course we're going to get things wrong from time to time.
September 2023 by francis avioli
Hired a drill to pierce simple holes in a brick wall. They told me the drill would be powerful enough but it clearly wasnt. They just wanted to make a quick profit. When i told then it didnt work they wouldnt care and just took the money.
August 2023 by Isaiah Brathwaite
Bought some planed 50x25 prepared timber and the quality was absolutely awful. It resembled crate timber and expensive as well. Very disappointed as I only realised once I got home
August 2023 by Danny Fierstone
The service today was 1st class. Staff were very helpful. Served by Richard. I can't recommend the place highly enough.
July 2023 by Adrian Lesicky
Quality gear shop for all trades, almost everything there!
July 2023 by Shem
The service here is always the best. Very helpful members of staff who are very clear with their explanations. I will continue doing business here and will recommend others to do so too.
June 2023 by Xavier Auty
Super helpful, Steve was great.
June 2023 by maciej dziewirz
Simply the best! Thank you Barry and all plumbing counter staff for your friendly approach. This branch is blooming under the new manager who welcomes customers with a smile.... Builders are also humans and need that warm approach ?
June 2023 by Aislin Snee
Brilliant service I went into the shop and was greeted by an employee, she told me her name was Kristy. This was the Iverson branch, she helped me find exactly what i needed and made me smile. Great customer service Thank you!
April 2023 by Chan Campbell
I needed some fittings for a curtain rod bracket and was totally clueless. A very helpful Customer Services Associate named Steve, took the time to guide me through my options and was very approachable and polite. I had a very good experience and highly recommend MP Moran. Thanks again, Steve!
January 2023 by Nel Son
Excellent customer service, I can always count with sound advice from them when doing a DIY home project.
December 2022 by Romy Kalmar
Great place Great People, Great service. I'm a new client and I've received onest and professional advice to all my questions. This is my new favourite shop. Thank you guys.
October 2022 by James
Called half a dozen times to try order glazing , kept getting transferred internally , no one picking up , no one wanting to help , couldn?t transfer me fast enough
