April 2023 by ?????? ?????????
Nice tiles !
March 2023 by alvilde jerpseth
I designed my own tiles, and paid a lot for it. The colors I designed (or the background color) in my case KLM are extremely grey, while on the homepage it shows a very nice warm beige. The product did not look at all like the picture. I strongly warn against ordering without possibly ordering a test first as the product cannot be compared to the colors on the website.
February 2023 by Timothee Brgnt
The product itself is great. The customer service is hard to deal with.Long story short, our builder mis-calculated, and one single tile is missing.We contacted MOSAIC UK, explained them the situation, went to the showroom to ask for a sample we were ready to pay. Anyway, not their fault, no stock in UK (for our product). We asked whether maybe they could put us in touch with a customer in UK who would have some leftovers... It went nowhere, not even sure they evaluated that option.As it is pretty urgent, we asked them whether they could ship via UPS, DHL or FedEx (charge we would pay). NO, the only way to ship is to request the factory in Morocco to put one tile (yes, 1 tile) on a pallet, and to ship that pallet to UK. We expressed that this was not really sustainable (not that FedEx, UPS or DHL is more), and nowadays, we ship from China or Australia Vases, Glass, Crystal. Wrap it up well, stick a "FRAGILE" on it.Slightly disappointed by the fact it is over complicated to ship one tile, that it will take 4 weeks, whereas there are more sustainable and faster solutions.
December 2022 by Aziz Noureddine
Welcome. Aziz from Algeria ?? following you on your YouTube page. Really nice and neat work.
October 2022 by Rory Heier
Not the nicest of staff. Which makes it just a rather unpleasant experience. Tiles are ok though
October 2022 by Madeleine Weaver
The zelliges in this shop are a joy, wonderful bright beautiful colours and finish, with a huge selection. They are natural, look stunning and expensive. So refreshing after the usual safe factory greys and off whites. This shop was recommended to me by an architect who has used them on a project which looks stunning. We are going to use them for bathrooms and kitchens on a project in the New Year. Huge choice, so easy to find what we want! We have not put them up yet, I will post again when we do. The manageress Amanda is knowledgeable and helpful, and generous with samples and advice. A great experience so far.
October 2021 by Lucy MacArthur-Jones
I haven?t completed my purchase yet, but I felt compelled to write a review as the pre-sale service has been outstanding! Dimitri has spent so much time guiding me through the simulator, replying in detail to my email enquiries and putting together a quotation for my fairly complicated requirements. I really can?t recommend highly enough!
October 2021 by Malini Chandrasekar
A massive shout out to Jerome on the sales team who has been liasing with me for months. Months! Just really kind, helpful, patient and good flow of communication. Thank you, Jerome!
October 2021 by Josh Lilien
A truly incredible product
October 2021 by Helen Simpson
Gorgeous tiles with a beautiful colour range. Great customer service, and they even helped us with a handful of complimentary tiles after the job was completed as we needed to add a small section. Really recommend.
October 2021 by Jim Newton
We love the tiles, and we also greatly appreciate the responsiveness and service provided by Mosaic Factory.
October 2020 by Katie Robinson
I found Mosaic Factory really helpful with arranging samples of our chosen zellige tiles. When the tiles did arrive, as well as being beautiful, I was amazed to see none of them were broken, from almost 6 boxes I think we only found one small chip! As our builder was also very careful we now have spare that I can?t wait to get creative with. Everyone who has visited our kitchen has also loved them. I would definitely recommend and use again.
October 2020 by Kirsty Raper
Totally brilliant. Wonderful showroom and staff couldn?t have been more helpful. Hugely knowledgeable about what products worked best in different locations. We worked on a bespoke product together and the team were hugely responsive via email as we finalised the design and then through the delivery process. Couldn?t recommend them highly enough!
October 2020 by Helen MacQueen
I was looking for some unique cement tiles for my bathroom refurb and was really impressed by the huge range of patterns and colours available. Amanda at the showroom was incredibly knowledgeable with a great sense of style and colour and really helped narrow down what I was looking for - she was also super patient! They're really well priced compared to most encaustic tiles on the market and have the largest selection of patterns I've come across. Would definitely come back here again. Highly recommended!
October 2020 by Lu Fitoussi-Findlay
Amazing company who I?ve bought from several times. Their colour range is huge and the way you can design your own tiles on the website is so handy. Massive thumbs up ?
