March 2024 by Gareth Sloan
I bank here just because of the legend Sam that works here. That man deserves 10 stars if I could give it!
February 2024 by BASSEL ALMSALLAM1
They are Rude, They are professionals at lying, and every employee tells you something, and they do not have the competence to treat customers with respect
January 2024 by Ian Smith
Since using Hammersmith branch rather than High St Kensington I've been much happier with the staff and overall experience ?
October 2023 by Colin Westmoreland
Always pleased with the service and the prompt action
October 2023 by Robin Sinnerton
Good opening hours but service inside can take a long time. This is the case in all metro banks I have been in however
September 2023 by Alex Holman (KC)
1 star for the rude manager at the Hammersmith branch. I was speaking to a lovely lady at the front desk today who was trying to help me with my issue. She asked the manager who was answering both his colleague and myself with short, rude and unhelpful answers, not even bothering to make eye contact, turning around and doing something else when talking to me so I couldn?t even hear what he was saying, and generally acting like he would rather be doing anything but helping a customer, or talking to his colleague for that matter. His final answer was to blame the problem on another company, which it so very clearly wasn?t. Then he just walked off into another room. I felt terrible for the woman working at the desk who literally looked scared of this man. It doesn?t take a lot to be courteous to the people around you.
August 2023 by Jackie Chivers
Not impressed with Metro. My 16 year old tried to open a bank account. I went with my him. Passport alone should have been sufficient. However, we were told this was not accepted because he was not born in the UK, even though he has a British passport, issued in the UK. He went back the next day with 3 x proof of address. including official letters HMRC with his NI number. Again, he was told this wasn't sufficient. He went to another bank and they opened him an account on the spot, no issues. Very poor show Metro bank and having read the reviews I feel a lucky escape. Would have given 0 stars if I could have.
June 2023 by Kadzeya Kadzeya
My sons account was hacked and £4000 stolen online the person seem to have the ability to make a copy of his card. They have never refunded him his money despite consistently communicating with their fraud department. Very insensitive bunch of people. Extreme time wasters with no empathy. DONT BANK WITH METRO STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!! And I suspect that it maybe possible that the fraudster works for metro period
May 2023 by Monika Torvenyiova
Time wasters! When I called for appointment,they said walk in is fine. Than many excuses let me waiten 2 hours,end of long wait they did not sort any problem I ask for their help. Unprofessional staff, worst bank experience ever
April 2023 by OZP6O
Worst bank I've ever seen in my life. watch your money. I definitely do not recommend.
April 2023 by martin drazen
They were new and innovative. Now they've fallen so far behind they have useless app that means you have to call them for just about everything. I'll most likely be leaving Metro
February 2023 by Aleksander Berger
For the third time had to go in to sort out a problem the same one staff quite rude left without resolution and have to go back again spent over 40 mins each time used to be good service
February 2023 by Mark Freeman
I will never understand the point of branches when you go in for assistance and they put you on the phone to someone in a call centre
February 2023 by MMLZ
Very helpful and patient staff.
December 2022 by Scarlett Peregrino
I gave my husband my metro bank card, photographic ID and a cheque to be paid into the account. The cashier threatened to seize my documents and therefore my husband had to go next door to Natwest to pay the cheque in. Metrobank is actually a good bank but doesn?t have main account qualities yet.
