July 2023 by Nikki Lansley
Excellent Trade & Retail experienceAs a new trade client to Mandarin stone - the service has been brilliant. Our clients are very happy with product and delivery times. Thank you - we have dealt with Fulham Road for all our orders so far. Louis and his team are helpful and very efficient.
March 2023 by Rollo Goldstaub
Best tile shop in London, bar none. Excellent products, but beyond that the customer service was top top notch when we came up a few tiles short and needed help urgently. Thank you again!
January 2023 by Tara Norrington
What an amazing team at the Fulham Road Showroom! I had to order extra tiles of the Hoxton pink porcelain to finish off my kitchen and they were so efficient and helpful. Not only did they keep me updated on the delivery dates, they also invited me back down to the showroom to start discussing a few options for my bathroom project later this year... I think it's going to have to be the Violetta marble.Thank you to the whole team for all your hard work!
January 2023 by Russell Howard
Echoing a few others' reviews, the sales person who served me is horrible.Tl;Dr: go to the shop right opposite to this. The gentlemen there were miles better than those who work here.The person who served me might be busy and hence didn't want to serve, if that's the case just hide in the office. He was arrogant, didn't listen to his customers, and didn't think before answering our questions. If you are after someone just to give you a few samples of the tiles then go there. Don't expect any customer service from them at all.
August 2022 by Paul Harper
Cannot recommend Mandarin Stone, Fulham highly enough. Especially Nikki, who went above and beyond to help us design our dream bathroom. Exceptional products, customer service and value.
July 2022 by alix hutchins
I stopped by at the Fulham showroom today and would like to point out the customer service in particular. The staff are incredible from their product knowledge right through to delivery.The selection of samples provided were exactly what I was looking for, looking forward to renovating our bathroom and using their products. Recommended to us by family and friends.
July 2022 by Kevin Hutchins
I just want to say a huge thanks to Nikki and her team at mandarin stone.The advice I got was outstanding, customer service was second to none, we really appreciate the time they spent helping us make up our mind on picking our kitchen tilesNothing was too much trouble!Thanks again
July 2022 by James Addington
Great service from Louis and the team at Chelsea every time! Clients love the products, really efficient, highly recommended.
February 2022 by Mark Faulkner
Mandarin Stone Fulham Road. Supplied beautiful large format tiles for bathroom refurb in my Putney flat. Gave great advice on using large format tiles - have made a compact bathroom feel very luxurious. Also extremely easy to deal with, reliable seamless ordering, delivered on time as promised and carefully. Couldn?t fault and will certainly use again. Product and delivery highly complimented by my tiler - that?s not always the case and makes me listen!
January 2022 by Gabriel Cross
Very nice stock, pricey but a sensible price point for the quality. However, make sure you wear your mink if you want to shop there.I?m currently refurbishing a house and living on a building site. So wasn?t dressed up, but didn?t exactly look homeless.Having been to the location before I knew exactly what I needed and wanted to place the order. The gentleman who served me needed an attitude adjustment from the moment I walked in. I felt like Julia Roberts trying to go shopping in Pretty Woman.Some incorrect information had been disclosed to me on my previous visit. If they had simply acknowledged the mistake and apologised there would not have been an issue. However, the sales associate was too arrogant to do this and continued to make me feel extremely uncomfortable, basically accusing me of lying.I attempted to escalate the issue with the manager and company. I can only assume, being a small company, the employees are all very close and clearly had no interest in improving their customer service or resolving the situation.
January 2022 by Peter Huntmore
Highly recommend Mandarin Stone Fulham road. Originally introduced to the store by my designer, the service and selection was 5 star from start to finish.
December 2021 by Annie Howes
Lovely showroom, very helpful. Looking forward to receiving our order in the new year
June 2021 by Simon Goldsmith
Great experience from start to finish, highly recommend.Everyone I spoke to was helpful, informative and always willing to go the extra mile. Especially since we were really unsure what we were looking for at the start.My wife and I couldn?t be happier with our new tiles and will 100% be back once we are further on with the house.
June 2021 by Tim Jones
I cannot believe that I was able to find my dream tiles during the crazy pandemic I would recommend this company highly !my Hoxton Green Tiles mixed with the Casablanca looks stunning in the bathroom !thank you Fulham team , I would like to mention Louis who was very helpful and patient with me and helped me choose them, I am now looking forward to getting my kitchen tiles in the Gris Riven ! you have not seen the last of me !
April 2021 by Gracie A T
We have had the perfect experience with Nikki at Mandarin Stone. She gave us so much care and time to make the decision with our bathroom tiles. Nothing was too much trouble! We are so happy with the final product and would wholeheartedly recommend to anyone looking for wonderfully personalised service and a gorgeous product. Thank you Nikki.
