March 2024 by scicam28
A special thanks to Alexandra who was able to support me in solving a problem with my parcels blocked outside the UK.Another big thank you to Olivia and Bobby for their professionalism and helpfulness.Thank you guys!Camilla
January 2024 by James F
They lost a package that I sent and claimed that it was lost by the courier- the shop took the money and the package never tracked as collected by the courier- they said it had been picked up (no record of this of course).Followed up by rude and abrasive customer ?service? when we complained.Awful experience and would not go near them again
January 2024 by Henry E.
They lost my parcel and claimed it had been lost by the courier company. I know which one I trust as tracking shows that it was never collected. Customer service was then unhelpful and abrasive. Would not go near them ever again.
November 2023 by zm shehimi
The staff who served us for the last 3 years have always been very helpful and provided very good customer service.
November 2023 by Maksim Sheptiakov
Great service, fast and customer centric.Special thanks to Bobby, you are magnificent
November 2023 by Emma Varichio
Avoid if you can. The shop window made me think it was a Royal Mail post office, which is not. I went there early September to send a very small parcel. The lady at the counter kept saying I should send it with 1st class (which was outrageously expensive and unheard of in any other post offices), because with 2nd class it would've been lost. I thought it was odd she kept repeating this and almost telling me if I chose 2nd class the parcel would've been lost almost certainly. As I was in a rush to send the parcel I did convince her to ship with 2nd class and after paying a very high price (which is not the Royal Mail price) I can confirm now after several months the parcel never arrived. I'm not even sure if it ever left that shop. They also told me they were gonna ship with Royal Mail but there was no mention of Royal Mail on the receipt. There is an actual Royal Mail branch on the same road, go there instead.
November 2023 by Deborah Sawyer
Great find for shipping excess bagage home. The service was prompt and the satff knowledgeable. They suggested tactics to make things go more smoothly with customs. I shipped on the Friday and my package was delivered on the Tuesday (UK to USA).
October 2023 by Rebekah Pennington
Really friendly helpful staff !
October 2023 by Amanda Daly
The staff here were very helpful and the service supplied very efficient.
October 2023 by Yelyzaveta Gran
Thank you for helping me to send many parcels. Alexandra was extremely helpful. Very good service.
October 2023 by Time Aghayedo
Fantastic service and great employees , who do a very good job .
October 2023 by Mona Boraghi
The services was a absolutely excellent my packages was arriving before the time I was expecting the gentleman ( Vishal and mbe Kensington high street team ) done a wonderful job .Thank you allMona
October 2023 by casper casper
For the past couple deliveries I've went to mail boxes and Bobby has been absolutely wonderful from filling out the forms and advising the best way to send my packages, sensational service
October 2023 by Beth S
I received exceptional service at this location! The customer service is exemplar, and they made the shipping process (International shipping at that!) extremely easy and smooth. Highly recommend!!
October 2023 by Charlotte Bennett-Staples
I have received the customer service from the guys here especially Alexandra however the manager there is so rude to her staff it?s uncomfortable she needs training in people skills very sad to her disrespectful behaviour and tone!! Horrible women the team needs a medal just having to be in her presence on a daily basis.
