March 2024 by Marise Gaughan
do not use this company. horrific customer service. no one in this branch cares at all. they are fine to deal with initially but once i paid the deposit (last july), it was a nightmare for even the most simple questions. they would constantly ignore me on email, and when i called they would promise to call back and never did. genuinely, all the did was lie. this was the case with multiple employees, so its not person specific. its the whole branch. they delivered a door that was damaged, and promised a replacement in december, which never came, and they ignored me with any follow up. had to escalate to head office, and when it wasnt resolved, had to escalate to emailing the CEO of magnet directly. now its over half a year later and its still not resolved- so they have not supplied a product i paid for, which im pretty sure isnt even legal? there was also multiple chips in the doors within a few weeks and no one has acknowledged this issue despite me emailing the proof over 6 months ago and regularly following up. dont use this store, dont use magnet.
March 2024 by William
Absolutely appalling service across the board including management. Avoid like the plague.
March 2024 by Nina Nägel
Absolute shambles, first the cupboards were delivered wrong, then all the doors were the wrong colour. then the worktop they delivered and got installed in wrong, on top Magnet is now not getting me the adhesive to fit the WRONG worktop - incredibly disappointed and will not recommend! Im still waiting for head office to give me a refund for my wrong worktop as the Greenwich office cannot sort it out. Can someone please take charge of this and sort it out!!!!! So i can have the kitchen I PAID FOR! I'm upset and really annoyed, I'm a single Mum with three children - i have not had a kitchen for 8 weeks and I do not want all this negaitive energy on a daily basis chasing up Magnet!!!!
March 2024 by Patrick Hussain
Awful - avoid.Painfully slow to respond to even the simplest of requests and a serious lack of attention to detail in design and communications.We paid the deposit based on the first design and initial interaction, but after that the service was so sporadic and unclear over the coming weeks that we lost trust in their ability to deliver and took our business elsewhere.There was a lot of excuse making for unresponsiveness and I had to follow up with the branch manager to get any action from the rep we were working with. As a customer, I should not have to chase.By comparison, the company we are using finalised plans and provided costs within a few days.Whilst Magnet were quick to secure the deposit, it?s now been 7 days since they ?issued the refund? and there?s no sign of it. There seems to be a total disregard for the experience of customers who are willing to pay.Don?t waste your time or energy with this place and look elsewhere.
February 2024 by Alexei
Shocking customer service. Ignored by my designer for weeks after paying my deposit for my kitchen, to then being ignored by the senior management as soon as I asked for my money back. Avoid like the plague.
June 2023 by Tim Burrow
1. Rude staff and bad advice (contrary to building regulations)2. items missing from delivery3. Terrible communication about re-delivery4. Complaints process only interested financial loss not inconvenience, so if you have to stay with friends and family because of missing items delaying work (rather than a hotel) they are uninterested5. No response to warranty claim after 2.5 months6. Exorbitant to buy any spare/replacement parts
January 2023 by S Z
The designer was helpful, but then after having paid deposit no replies or whatsoever was communicated. Terrible experience - waste of my time and hopefully I can get my money back at least
October 2022 by Giles
Waste of an hour and a half on a design meeting. The assistant did explain a few useful things, but essentially spent around an hour putting the dimensions into the computer while we just wondered about the showroom, getting increasingly bored.When it did come to discussing the design the assistant didn't really add anything in the way of inspiration or solutions.But what I found really bizarre was on the desk next to us was another meeting where the buyers were going through a credit check. All manor of personal details were asked to the customers including having them read out credit card numbers etc. We heard all of it.
October 2022 by Pat Truman
Magnet Greenwich, Not the best experience in my life, kitchen ?designer? either inept or inexperienced hard to say, mistake after mistake. Shockingly bad customer service after sale. Wrong size units delivered, stuff missed, units dumped in front garden. Still waiting after two months for wrong items to be collected. Items missed off order, then told not in stock and to buy my own, I could go on.I have spoken to three different people at the Greenwich shop to try and get this sorted - nothing done at all. Have tried to speak to store manager, not sure he exists as every time I call I am not put through, even to get his email address was a trial.I am sure other shops may offer a different experience, my experience of the Greenwich shop?s after sales service is abysmal.
October 2021 by Mike
Fantastic experience with this branch of Magnet's, Bea my appointed designer was always available, offering brilliant customer service and advise every step of the way. Even when there was an issue I knew Bea would do everything possible to help resolve the challenge which she did on more than one occasion. The rest of the team at the branch were also super helpful, I have a brilliant brand new kitchen thanks to the support of Bea and the other team members.
October 2021 by Nikhil Pasari
We visited the Greenwich Magnet store to get some ideas on our kitchen design. Dionne was super helpful. She answered all our questions and gave us ample time, even though she wasn't our kitchen designer. We appreciate all the help Dionne has given us and for making our experience with Magnet outstanding. Thank you Dionne.
October 2021 by tropical vibez
My name is Joy and today I went to this magnet store. I met a worker called Amanda and she was extremely helpful and patient and answered all my questions. She helped me picked out things that I need in my kitchen and things that I didn't even realise. She went through my list patiently and sorted out all the things that I needed. She was amazing and she explained to me the qualities of the things which I didn't know. All the staff that were there were very friendly.
October 2021 by Jamie Lee
Wasn?t the best kitchen sales experience though they do have a lot of kitchens on show. We thought the sales tactic was unusual and felt a lot of what was being said was unsubstantiated. That approach of say anything to get a buyer interested didn?t work however and actually meant we removed Magnet from our shortlist.
October 2021 by Zheng Zhang
Don?t buy the kitchen cabinets from the Magnet. The quality is worse than IKEA and you need pay much more. Our last kitchen cabinets were from IKEA and used them for many years without any issue. Paid much more this time for ?better quality?and it is broken after only few months. And they did not provide the warranty as what they promised when you ordered.
October 2021 by HaoYang Hong
Disappointed! Expected call from them for 3 times but no one called back. Not worth the apparently overrated TrustPilot or Google review. When issue happens simply blame the fitter without looking further into the broken part. The current manager is not providing a satisfactory solution.
