February 2024 by Maria Kyriakides
I would not recommend refurbishing your kitchen with Magnet. I have recently refurbished and I am completely disappointed. I have used their fitters too, as I thought it would make the fitting less stressful (being experienced working with this company). The end outcome of my design is very disappointing especially my integrated fridge unit. I was promised a fridge unit with a cupboard above. It looks very patchy, uneven and awful. The communication is very poor between the designer and the fitters, each party blames the other and at the end you pay both Magnet and the fitters and left with a poor result that nobody wants to take responsibility. Customer service also not helpful.
December 2023 by Anna Matthews
Olivia and her team were brilliant. Olivia really talked us through the whole process and helped us to create the kitchen of our dreams! Olivia was actually on holiday when the kitchen was delivered, however she did a fantastic handover with her team who were so kind to help us if we or our kitchen fitters had a question. We are so happy with the results and were bowled over as we watched the plans we put together, come to life. Thank you!
December 2023 by Isabel E-L
We purchased our kitchen island at Magnet Kensington. It is very good quality with lovely finishes and an inbuilt cutlery draw. We are very happy with it. The team at Kensington were very helpful. The design was dealt with efficiently with great attention to detail and the delivery was quick.
March 2023 by NavRAID
Worst company doing the kitchen for high price with very poor quality fitting. Manager nicola and the cow boys kitchen fitter,please avoid getting kitchen from them. Once they get the money, they have no interest in knowing the problems and fixing them.
December 2022 by Nagoor Baksh
5 stars for Magnet Kensington, my kitchen story was amazing from start to finish.Starting with Stuart from the store, after explaining my requirements, Stuart measured up my kitchen, making the most of my space. His recommendations all explained, I knew exactly what to expect on delivery. Stuart was extremely knowledgeable and experienced and able to guide me through my kitchen journey every step of the way.5 stars for Carlos my kitchen fitter, simply amazing and so skilled, from start to finish Carlos worked on my kitchen, taking pride in his work as if it was his own kitchen. Whilst working he kept my home tidy and free from dust, clearing away any rubbish.Overall I definitely would recommend Magnet.
November 2022 by Julie Gordon
Communicaion is terrible unless they want money! Paid deposit six weeks ago still no instalation date. The assisant dealing with my kitchen instalation seems to have no interest in helping or giving updates.
October 2022 by Katrina Simm
5 stars, very helpful and knowledgeable staff. Beautiful displays. Highly recommend.
October 2022 by Milind Mehendale
After the initial design meeting, they never came back to us even with the quote
October 2022 by Richard Primavesi
The pits Staff are rude and unresponsive lights dont work and fall off
October 2022 by Max Batchelor
Terrible experience in store, had an appointment booked with email to prove it when I arrived in store the lady working in the high street Kensington store told me that my appointment in fact wasn't on the day and sent me away. Would highly recommend going else where
October 2022 by Chelsea Porter
Excellent experience with Magnet Kitchens! The whole new kitchen experience was first class from start to finish.
October 2021 by Harshan
AVOID!! Many problems with fitting and will do anything to avoid taking responsibility. Manager is terrible! Very incompetent and poor attitude! You will most likely end up chasing them around for months on end to either fix or refund their errors and they will offer you petty amounts to settle claims.
October 2020 by Alice Coptcoat
Very bad installation with terrible plumbing problems since then
October 2020 by Alexander Coptcoat
It brings me no pleasure to give a local business such a low rating, but the recent fitting of my kitchen has destroyed all my new flooring. This could easily be penned as an accident, however, the claim was refuted by senior management despite extensive photographic evidence (one attached here) and building professional witnesses. After eight phone calls, three site visits and four different managers I find myself no closer to resolving this. In short, I would not recommend Magnet to fit your kitchen and think carefully before making such a big decision.
October 2020 by Andrew Mac
I ended up with a botched IKEA kitchen for the price of a Magnet one. Very disappointed with the quality of the installation. Felt very much dumped by the Magnet team once financing was approved and was left to deal with the builder myself. Would not use again nor recommend to anyone.
