November 2023 by kerry
The inadequate self-service cash/card checkouts were being temperamental yet again and, when an M&S member of staff came over to deal with the matter, I was polite to her, but I felt that she blamed me for the self-service checkout being temperamental yet again. I needed to deal with this by acting submissively towards her due to my invisible disability, but I absolutely did not deserve to be blamed by her and I am an intelligent and responsible person: in my personal experience, I have noticed that the M&S self-service cash/card checkouts are particularly temperamental. Incidentally, for what it is worth, I always strictly avoid shopping at Chiswick M&S Simply Food on Monday to Friday mornings and afternoons because I believe that a different M&S member of staff bullies me and then a Chiswick M&S Simply Food Chiswick manager did not take the bullying seriously. Finally, on the plus side, I was satisfied about everything I bought from Chiswick M&S Simply Food.
August 2023 by Monty Sofflet
Disgusting staff, incredibly rude. Politeness doesn't cost you anything.
July 2023 by Charlie Fleming
Very clean and excellent food, I still think M&S should embrace its food offering more as clearly people want quality food more than it's clothing.
July 2023 by R W
Dog in shop!I was in this shop earlier today and was dismayed to see that staff had allowed a woman to do her shopping while carrying a dog. To be fair - I witnessed this - they at first tried to stop her. When she insisted they waived her through. In a food shop, in direct contravention of strict hygiene regulations relating to pets in food shops.I am referring the matter to Hounslow's 'Food Hygiene' department and will formally complain to M & S separately.
June 2023 by Hubba Bubba
Last time I went to this store to do my weekly shop the security followed me & my partner. After paying we went out the back door and the security followed us to our car staring at us like we?d done something wrong. My partner asked him what his issue was and he replied ?I know your type? this was so rude and discriminatory clearly judging us even though we had literally just brought food.
May 2023 by GIACOMO DITULLIO
I clicked SCAN & SHOP
April 2023 by Sarah Jobe
As a regular shopper in Chiswick Marks and Spencer I was surprised to see the beautiful croissants, every single one of them being handled by the member of staff with bare hands. Why wasn't she wearing gloves? This in my opinion is very poor hygiene standsrds, I decided against buying them.
January 2023 by Richard Marks
Why does a store, that's this busy have zero check outs open.I wanted to pay by cash, and asked the lady on the self checkouts how I could do that, but she was so over run and busy that she just pointed to a till and then turned her back on me.Had to ask her 3 times (between her serving other people), before she escorted me to a proper till, rang a bell and walked away again.Very sarcastic, 2nd member of staff said 'soo sorry if you had to wait' with a smirk on her face.It was not the waiting, it was the fact that I was standing in the middle of the self checkout 'enclosure' with people pushing past me not knowing where to go, and that the member of staff wouldn't/couldn't stop to help as she was by herself.In summary, do not go here unless paying by card as the experience is just not good.
January 2023 by Charlize
I went into this M&S on the way home to grab some soup (was feeling a bit unwell) the soup fridge was empty, I asked a customer service assistant if the soup had been moved (just in case) she politely said no it was all finished but she knows there was some in the back due to be put out. She asked if I had anymore shopping to do, she would go get me the soup whilst I shopped.she kindly got me the soup I wanted. Lovely customer service from Armajeet (hope I spelt correctly) if only more stores could have assistants like her. She could of easily just said no it?s finished and carried on, but she went above and beyond.Thank you Armajeet.
December 2022 by PHG !
This is a good store with a wide range and fair prices. This is staffed well when I went in unusual in retail stores but this is a great reason why i will return
October 2022 by Mrs T
I had one of the most humiliating experiences in this store. As I?m a regular customer here I?m still in shock and disgusted.I popped in to do a quick shopping (some veggies and bakery) with my baby. I have been a customer in the this shop for more than 10 years but what I experienced it was beyond words.The security guy started following me constantly and staring at me. Everywhere I looked he was staring at me which made me very uncomfortable and humiliated. When I finished with my self checkout he kept following me even onto the street when I had enough and I stepped back ( from the next door store entrance of Poundland) and asked him what his problem was and why he kept following and staring at me. He started laughing awkwardly and claiming that he just needed some fresh air and wasn?t following me.I made a complaint but customer service doesn?t seem very helpful and very unprofessional with their careless copy/paste responses and they don?t even try to understand how the security guy humiliated me and harassed me with his intimidating behaviour. Just because someone pushes a pram it doesn?t mean that all mothers with babies are thieves! This is disgraceful! I will contact the head office and make another formal complaint especially after reading very similar issues here in the reviews.
October 2022 by Alexey Subach
Good store with a very rich selection of prepared meals. I would say 60% of all the food sold there is prepared meals. There are some good ingredients as well although the selection could be wider. There is almost nothing in this store apart from the food and drinks though
September 2022 by N B
This store has a nice bakery section with a beautiful selection of sourdough breads. Giving it a low rating because of the extremely poor check our experience. I was there on Friday afternoon and all teller desks were closed, not a single member of staff was at the till to service customers. Instead they were directing everyone to self check out area. It's really inconvenient when you are buying more than a few items - the scanning process is slow, there is not enough space to put your scanned items, and no cash is accepted. Also it turned out I was supposed to weight and print lables for loose vegetables. There was no sign about that anywhere and no help was offered. A member of staff just pointed me in the direction of scales located the other side of the room and left me to figure it out myself. I wasted at least 10 mins on what a cashier would have done in under a minute. For that reason I will not be back to this store again, not until they give people their jobs back and provide customers with the service we are paying higher margins for.
September 2022 by Diane Welstead
I paid for my shopping and then realised your system did not pick up the 3 for £8 deal. A member of your team then made me take all my shopping to customer service and stand there for 10 minutes while she sorted it out. Meanwhile I froze to death as the store is like the Arctic, I have a lung condition since covid, hope I don't catch a flu. Then she refunds me £10.50 and charges me another £8. So because of your mistake I now have to wait for my £10.50 back. I was highly inconvenienced and now I'm out of pocket possibly till Monday. I'm sure you can appreciate the cost of living these days, especially 4 days before I'm due get paid. I understand I made a card payment and this is the process but this is not the first time or second or third time that your pricing is not up to date if your pricing was correct i would not have had this ordeal. Please sort it out ASAP, I was
September 2022 by Jasper Yim
It?s a very busy M&SVery fresh bakery, and everything else just usual MSLike the £2 avocado as usual
