February 2024 by Iggy Raymond
It's much too expensive. I will go elsewhere next time. The service is really good as one would expect from M&S, but the price of a tiny piece of cake is similar to the price of a whole freshly made cake at Morrisons! Something is very wrong here. Also, when I ordered my coffee drink I wasn't asked what type of milk I preferred. I only like real whole milk in a coffee, not the watered down semi skimmed rubbish or oat water that kids think is a milk substitute when it clearly isn't! Get your food outlets in order M&S. I won't be eating at any of them again. And I'm an ex employee of theirs too.
December 2023 by sepideh Sobh
Disgusting soup, I had ever here
December 2023 by Ronnie Serember
No white bread sandwiches avail..2.30 p.m.
November 2023 by Alfred Lloqani
Good food and friendly
November 2023 by Trevor darby
Good food great
November 2023 by Fran Talbot
All sandwiches are very expensive. They are not good value and the bread is just not good. Soggy usually.Parking: Usually easy to park
November 2023 by Mandy Small
I bring my dad here it used to be OK but it always ran out of ingredients even though its attached to the food store ???? we ordered poached eggs on toast. Simple order. I slice of toast and 2 eggs arrived . Not much at all.,is it too much to have 2 sluces of toast .The eggs were like bullets. If you have the avocado it comes as a scoop on the side ,really unappetising. The tea was ridiculously strong. It now feels like a cheap self service cafe. The quality and service that M &S used to provide is long gone. Sadly we won't be eating here again. Unfortunately if you come to Kew retail park there are only 2 options. Costa...providing M &S food slightly cheaper but still not tasty. Or M&S. Maybe find somewhere to eat before visiting Kew retail ?Parking: Easy parking and disabled parking
November 2023 by Yigal Raymond
It was almost perfect, but it was much too busy and noisy. The food was good but very expensive, and therefore very off putting. Service, as expected, was brilliant from a team of people who obviously work very well together. The pricing really put us off though. We won't be back for breakfast anytime soon.
October 2023 by Neil V
Coffee and cakes.We tried their guest blend but it wasn't for us; the staff kindly exchanged it for us.The toilets had an enormous queue.
September 2023 by Alexandra Fraser
It closes at 5pm not 6pm as stated in here. The spoons, tables and cups are dirty. Service is slow.
August 2023 by Inessa A
Dear M&SThe water was dropping on us from roof/wall while we were having a coffee and lunch.Soup was amazing, coffee as well.Toilets really need a good clean and repair.
August 2023 by Brendan Smith
Lacklustre in store cafe with no windows. All the fare is shop supplied and M&S branded which is what you'd expect. Service is ok. Busy at lunchtimes. No bins or tray spaces for cups and plates once finished so detritus remains on tables until cleared. Needs a management makeover and repositioning near to a window or the shop front. The adjacent loos need a makeover or better maintenance also. In the gents one urinal and one cubicle was closed and taped up and the plumbing under one sink was exposed and a panel had fallen off. A major lack of care. Surprising for M&S - or not? A lot of their estate is now tatty and dated.
June 2023 by Christiana Logan
Good selection of lunches, cakes and snacks. Pleasant space - just a shame there are no windows or any greenery. Staff are generally very friendly and capable.
May 2023 by M S (MTV)
Convenuently located in the large M&S store, it offers the possibility of a sit-down lunch break without leaving the store itself. No table service, our sandwiches were microwave-heated. On the positive side, ice-cold tap water was freely available to customers.
May 2023 by Ali Taymoor
Service and presentation not as we used to have at M&S, prices on the high side, quality of food still good.
