August 2025 by Céline
John Shade was an absolute life saver and helped me solve my international banking issues in a matter of minutes and then patiently helped me out in all of the IBAN number by number. Thank you from the bottom of my heart.
July 2025 by James Hayden
I Love Going Bank So Much Just Bit A
July 2025 by Alex Nugent
6 staff members. Only 2 customers being served. Waiting at least 10 minutes to be served.
July 2025 by John Thomas
Spectacularly rude and unhelpful woman working at the front of the branch. Useless. I will transfer to another bank where they actually care about customers.
June 2025 by Adam C
So painfully slow. Tried to pay cash in. Error message from the Immediate Deposit machine.
They then think it?s a good idea to ?triage? customers with receptionists, who write down your name for the queue. Would be much better if they actually just had bank tellers rather the receptionists, who could, you know, offer banking services in a bank.
Weirdly, staff were also quite scruffy! The men especially, didn?t even look like they were in a place of work, let alone a bank. Multiple unhappy customers came and left either without their problems solved or being seen at all.
June 2025 by Amir Eisa
I've dealt with Ganna at the bank several times, and every time I'm impressed by how fast and efficient she is. She's incredibly quick, organized, and professional. She really makes banking smooth and stress-free. I'm truly grateful for her help
March 2025 by Luca
I?ve been welcomed by Jhon, and I must commend him for the outstanding level of customer service I received. From the moment I approached him with a few requests regarding my personal account, Jhon?s professionalism and attention to detail were truly impressive. He listened carefully, offered clear explanations, and ensured that each of my inquiries was addressed promptly and with the utmost care. His dedication to providing an exceptional experience made what could have been a stressful process feel effortless. Jhon?s exemplary service is a rare find, and I?m grateful for the positive experience. Thank you, Jhon, for your exceptional support and commitment to excellence!
March 2025 by Abe Appell
So I visited the Lloyd?s branch at Charing Cross (Strand) to complete an in-store transaction. Within a minute, I was attended to by the wonderful Irene Robert, who kindly sat down with me and assisted me throughout the process. She handled my transaction with great patience, liaised with the fraud team, and even found better interest rates for my savings account. Her service was exceptional, and I left very satisfied with the outcome.
I will definitely be returning to this branch, as I was impressed by the quick service and the lack of long queues. If there is any monthly staff recognition programme, I strongly believe Irene deserves to be recognised as ?Staff of the Month.? Her excellent customer service deserves six stars!
Thank you, Irene!
Anthony
March 2025 by Alex Kut
Very rude guy/manager, he didn't let me (a costumer of the bank) to sit down to check my bank and if money came through, and wanted to kick me out for sitting there. I wasn't just sitting, I just put a lot of money on my Lloyds account and wanted to make sure everything is alright with that money and put it in the right deposit etc. Don't rush me!!! Your costumer. Crazy experience
February 2025 by Olu Odubanjo
I went in today to complete a simple transaction at Lloyd's Charing Cross (Strand). Within 1 or 2 minutes I was attended to by Amazing Irene Robert who expressly helped me to complete my transaction. She gave extremely excellent service and l was very happy with the outcome. I will definitely be returning back to this branch because l didn't have to wait for long or stay on a long queue. I believe if there is any staff monthly recognition, she should be made the staff of the month. I gave 5 star because of the service she gave. Best regards. Olu
February 2025 by hayden
This branch makes dog shit feel like heaven food. Poor service - rude staff.
December 2024 by Adam E
Very nosey manager at this branch demanding to know why people are standing in the queue every single time I have visited. If people need his help they?ll ask for it!
December 2024 by Saeid Rok
Terrible! Just wasted my Time!???
November 2024 by Chaima
I?ve had trouble with something, but Rebeca has been very helpful and patient with me.thank you very much Rebeca keep it up honestly
November 2024 by Bakary Diagouraga
I am very happy with the service that I received from this branch. The member of staff called Sandra helped me to understand how to use the mobile banking app Because of this help, I was then able to use the app by myself to apply for a personal loan
Thank you Sandra for boosting my confidence in the app by spending time showing me many features of the app.
