January 2024 by Lauren Augustavo
A few weeks ago I went to Leyland?s with a stuck screw, and three employees (JP, Reece, and one other) took over an hour of their day to help me figure out my issue. They were extremely committed, diligent, and friendly during the entire process (when I would have given up on my own) and eventually were able to help me get the screw loose. They really saved me as the part has been discontinued and I would have otherwise needed to order a new oven. I really appreciated their help and would recommend this store due to their helpful and friendly staff!
November 2023 by Jules Finney
Ridiculously expensive rip off
October 2023 by Andre da Silva
Worst branch ever!!! Poor customer service!! They don?t know how to match colours
February 2023 by Joseph Folwell
Supposed to be open from 6.30am - I'm waiting outside the shop at 7.10am and it's still closed. Disappointed. Had to move on. At least Screwfix will be.
January 2023 by Coco Brown
I used this shop once around 8 months ago. Appalling staff. Extremely rude and use of bad language in front of customers. I was doing a DIY project at home and had no idea about what paint types to use, materials etc. male assistant was able to talk me through what was ok to use, but I felt he didn?t care.When it came to mix the paint at the machine the female staff member was absolutely appalling with attitude. Rolling eyes when I asked about tin sizes and paint finish results.Very unprofessional talking amongst themselves loudly about socialising and drinking, and use of swear words in front of customers.Shop materials and products were fine with a good selection, however the staff require customer service training course!If you?re looking for warm and friendly staff DONT go there!!!!Don?t think I?ll be returning again, would rather have to travel than walk for better customer service.
December 2022 by Carter Tam
Leroy was the most helpful and kind. Finished the job swiftly efficiently, Leroy is the most hardest working at leyland. I also think he is very creative and can draw stick men very well
December 2022 by Colin Bell
I visited on the off chance of getting a 4ft strip light, and got just what was needed. Great and a less walking.
November 2022 by Sandra B
Really friendly and helpful staff.The last time I came in here I stated exactly what I wanted and the gentleman near the till guided me around, as well educated me on what would be best for what I needed; all the while having a funny and casual conversation.Everyone seemed to be actively assisting everyone I saw come into the store.As a person who used to work in retail myself, I was quite impressed that all the staff had the same energy when helping customers.
November 2022 by Christina Flourentzou
Gavin and Frank at Leylands Victoria were amazing. I have no idea about DIY and they went the extra mile to help me. Would definitely go back. Excellent service
November 2022 by Florence BITEGHE
Tomas at the Victoria branch (on Warwick Way) made my visit unique and special. Despite the fact that he was about to go on lunch I think, he approached me and gently offered to help. Before I blinked, I was served with 2 products I urgently needed.He added some kind and supportive words which encourage me to carry on with my crazy project. I quote: " keep doing as you willhave feeling of satisfaction at the end."MANY THANKS TOMAS.
November 2021 by Wana Ioana
I made once a trip to my local Leyland store in Victoria for the purpose of seeing some materials for an art project . Everyone was extremely helpful and assist me locate the wood stains , clamps, nails and other accessories needed. Packaging was perfect. Needed help from customer service twice. Both times the wait was short. And just to mention the help from the staff makes is more pleasure to shop here :) thank you Thomas, Violet ,Marcus, Soroush (to name few and hope I got names right :) were kind & patient on helping me and answer my many questions.. good work keep it up!Leyland Victoria is now my go-to project company.
November 2021 by Jenny Lam
Before the COVID pandemic started, the staff at this store were really friendly, professional and happy to help. More recently, the store appears to have changed management, the previous knowledgable staff have been replaced with staff who 'dance and sing' along to the music playing, they are more concerned about stacking shelves and when I asked for help, they were disingenuous and it seemed like I was a hassle to them. Such a shame, I miss the old team.
November 2021 by Caitlyn Divers
Unhelpful stroppy staff - never had such poor customer service ! I would give zero stars if possible. Staff didn't acknowledge us and then the women behind the counter rolled her eyes at our questions about paint and costs ( no prices listed anywhere). What a shame as we are undertaking renovation in the local area but given this experience I would rather go to B&Q. Stuck up tradesmen only vibes.
November 2021 by Ross John
EXCELLENT customer service. Particularly a gentleman by the name of Marcus. He?s friendly very knowledgeable and patient! As an artist he was able to assist me with the materials I needed and spend a great deal of time going through various options with me. Cheers.
November 2021 by Ada P
Pretty good Leyland. They will probably have what you need. Staff are helpful. They gave me a discount on rope once. They have all things DIY, decor, home renovation etc. Very handy shop to have locally
