August 2025 by hamza chahbi
On the evening of 18th August, I arrived to collect a reserved pair of shoes. A young man was closing the shop, and despite my attempt to speak with him, he ignored me and shut the door without a word. I was shocked by such dismissive behaviour?basic courtesy was completely lacking
July 2025 by Judy Mccollin
Good customer service
June 2025 by Alex C
Poor Quality Shoes. Spent £140 on leather shoes that fell apart after minimal wear.
March 2024 by yasir yousuff
Great service and support from Sandeep, helped me get 3-4 pairs till I made a decision
February 2024 by Real Deal Reviews
Very poor experience. Absolutely awful customer service. Saw some shoes in the sale that were to be a Christmas present from my wife but unfortunately not my size. Was told by the manager she could get my size sent from another store to pick up in a week. 8 weeks later and still no shoes and the store hasn?t bothered to contacted me. I have called and gone to the store multiple times to find out what is going on. I have been told multiple lies and totally misled. I have contacted customer services and they have not been much better. Won?t be shopping here again unfortunately.
June 2023 by Alex K
Top notch. Great service, excellent selection of classic shoes for all occasions. Roadmen need not enter.
February 2023 by FMC FMC
Disgusted with the staff in this store.Not interested in helping customers.When you give authority to such individuals, you can expect the store to fail.
October 2022 by Daniel Bara
Good selection of shoelaces
August 2022 by Christophe Demeyer
I am a loyal Jones customers, and have been for the last 25 years with on average 3 pairs a year (90% Jones). About 5 years ago Jones was bought, and again, but shoe quality stayed mainly still there. The store staff are good but online, read below.However, the customer care is appalling. I bought 4 pairs 28 days ago and have only received 2. 1 was ?lost in transit? and 1 refunded after I had to return it because they sent 1 pair of 2 different sizes. The refund was done against my express instructions, I wanted the shoes. After many emails the situation is not resolved and they totally ignore me! It has to be said that they never felt like human beings addressing normally another person, not even a remotely bad service. Then the lost one arrived!
August 2019 by Peter Gibson
Expensive shoes for people with more money to waste on conspicuous consumption than the norm. Im sure the product is excellent but who needs to spend this much on shoes when half the world goes hungry
July 2019 by Jayne Stiff
Very unhappy with service from one member of staff
May 2019 by Kwex Nw
Nice and friendly staff. Good job to convince me to buy other accessories when I had no intention of buying them!
April 2019 by Lee Kinsman
Good service and a decent range of products to suit all price needs
February 2019 by Gemma Bowman Wong
Friendly helpful staff at this branch.
January 2019 by Yuss
Good selection and great service. Always has some sort of promotion going on (Y)
