December 2023 by Katherine Holderman
The staff both times I went is stellar. Not just with perfume but at being courteous people and helpful with a Selina I had.
December 2023 by Jon The Power
We had a lovely wedding scent experience today with Erin at St Pancras! She really made us feel welcomed and helped us decide on our wedding scent, thanks again
December 2023 by Ludovica De Pieri
Great Boutique, staff is patient and knowledgable, great experience!
November 2023 by Emma Castledine
Fantastic experience today whilst shopping for a leaving gift! Najmah was so helpful & I'd recommend her assistance to anyone looking for a lovely Jo Malone gift
November 2023 by Noelle Christensen
Had the loveliest experience picking out new scents! The associate that helped me (apologies for not getting her name!) was so professional, insightful, and accommodating! Thank you so much for such a fun and relaxing experience!
November 2023 by amin syed
great shop they sell the whole range of products from perfumes to candles to diffusers. staff was very nice and wrapped my candle very nicely.
October 2023 by vanessa wooding
Gorgeous store with the most attentive and happy staff ! They were so helpful and if we didn?t have to catch a train we would have stayed longer ! I saw so many new items here and I?d previously been in selfridges on Oxford street where one of the staff was almost ?rude? and didn?t want to assist ?.so glad we popped in to this store and we were treated so well ?? by the manager and her team ! I wish I could remember their names ?.
September 2023 by Maiko Yokouchi
This was my first time visiting Jo Malone. We spoke to a very lovely manager called Kaie. She was very good at giving expert advice on the different scents and made us feel very comfortable. Before we left, she kindly gave us some gorgeous samples too! Excellent service!
September 2023 by Emilia Holden
The staff at the St Pancras Jo Malone store were so so lovely. Kaie was very knowledgeable about the products and I had a fab customer experience thanks to her. Ended up buying the new English pear and sweet pea fragrance
September 2023 by H
This was my first time visiting the St Pancras branch and the staff were absolutely amazing. They greeted me and provided me with an incredible service and were very helpful in identifying the perfect scent for me which was Myrrh and Tonka. I also had the most incredible hand massage by Erin! The whole team, including Erin, Kaie, and Ned, went out of their way to make my experience unforgettable. I am so grateful for their dedication and attention to detail. It's clear that they genuinely care about their customers. Thank you again Erin, Kaie, and Ned, for going above and beyond!
August 2023 by Jen
I was served by Sean who provided the best service! He was so passionate about everything he showed us and really helped me find the perfect scent! I will definitely be visiting again!
August 2023 by Miriam Cardoso
Good morning Jo Maloners! I would love to make a 5 star compliment to Najma, a very nice lady who works at St Pancras, London.She was super polite, kind and enthusiastic about describing your products! She is an amazing employee to you and should be valued!Best wishes
June 2023 by Eleni Koussoroplis
Dyneal was absolutely amazing. A kind, helpful, attentive and absolutely fabulous host, making not only the shopping experience a pleasure but also a first-time customer become a loyal client.
April 2023 by K Mistry
Courteous and friendly staff. I love Jo Malone scent!
March 2023 by AJ_
First time trying Jo Malone, and it smells very nice! OUTSTANDING CUSTOMER SERVICE, and very lovely people. Team Ariesbabies!
