August 2025 by Dada L.
Bought a coat yesterday at the Covent Garden store and found it stained. Came here to exchange it, but the manager was rude, unhelpful, and said she wouldn?t do anything ? and that the other store wouldn?t either (which turned out not to be true). Zero empathy, zero professionalism ? especially compared to the excellent service at Covent Garden.
August 2025 by Gloria S
I bought sandals here on 11th July. I tried on my usual size 6 which was too large, so I then tried a size 5 as there were no half sizes. Size 5 was tight when I walked around the store, but I thought it might be ok. The woman helping me (Mariana) pointed out that sandals can be smaller than your usual size as you do not wear socks with them. Because I was there near closing time and I was also leaving for a trip soon, I decided to buy the shoes. I noticed while Mariana removed the extra packing paper at the till that there was some wear on the bottom of the shoes, but I decided to ignore this as I was in a hurry and the shoes were on sale. I also assumed it was light wear from someone or even myself walking in the store while trying them on. I took them home and tried them on again in my entry hallway. I was feeling unsure about them as my feet seemed to bulge out a bit which didn't look nice, but I didn't have time to return them before my trip.
On 29th July, I returned to the store, again toward closing time as I went after work. I told the woman at the till (different from the one I bought from) that I needed to make a return, and I immediately felt her attitude change. I said 'I'm sorry, I don't have the receipt. Is that ok?' She responded 'I NEED a receipt' with a tone in her voice. I asked if it was possible to insert the same credit card I bought the shoes with, and she replied that they could not and that 'stores don't do that.' I told her I know they do as I've returned things that way before and asked if she was sure there was no way. She insisted that 'stores don't do that.'
I left the store, but then realised that the receipt had been sent to my email. I immediately went back to the store to try again as I now had the receipt. She looked at the shoes and said they were obviously used. I explained that they had a bit of wear on the bottom when I bought them, showed her that the heels were not worn at all, and told her that I had only worn them in the store and at home when trying them on. The woman insisted that the heels didn't look worn only because they were plastic. She then made me wait while she contacted her co-worker to ask if she had sold them to me that way. The co-worker called her back saying no. The woman also said that if her co-worker had really sold the shoes to me that way, she would have given me an extra discount. I was told that I needed to contact customer service as she couldn't accept the return and she showed me to the door. I've never, ever been treated with such disrespect in a store - I really expected more from Hobbs!
June 2025 by sangeetha swaminathan
Had to return a product bought online .
Process went smoothly .
Salesperson was helpful and it was efficient.
Also picked out a cute 100% linen top for the summer!
June 2025 by Nia Zikos
Bought my graduation dress from here. It was really lovely! Its nice coming in to look round as well! You guys have great sizes!
February 2025 by Lois Weinblatt
The staff was wonderful and I found three pieces I love- I?m petite and was grateful to find this place!
July 2024 by Anna Hall
Great customer service
February 2024 by Hannah Bufton
Very helpful friendly staff - even though we nipped in at the end of the day !
April 2023 by Fotis Dalmyras
Excellent treatment, highly recommended!!
November 2021 by Chloe Partridge
Recently, I shopped at Hobbs Leadenhall and was delighted when I was approached by a very welcoming and kind assistant named Fareda. So professional and friendly, she reassured me even when I was indecisive and was never pushy. She was kind and friendly throughout my experience in Hobbs and was able to let me browse while she prepared a few outfits for me in the changing rooms! Thank you for your help and Kindness will definitely come back again!
August 2021 by Ina Rose
I visited the store and met this most welcoming and polite shop assistant Dimi! She was very professional, attentive and helped me buy this wonderful dress! I wish there were more shop assistants like her, she made the whole experience very pleasant and interesting! Well done Dimi ?
August 2021 by Chavah Apfelbaum
A wonderful shopping experience at Hobbs Leadenhall. Thank you to Sara for being incredibly helpful and making excellent suggestions!
July 2021 by Santi Dharmawan
My shopping experience here is always wonderful. The staff are very helpful and friendly, and have great fashion advice!
July 2021 by Asha Patel
Dimi is a great sales assistant - Hobbs are very lucky to have her!
October 2020 by Melanie Harvey
Team super helpful
May 2018 by Barbara Janiszewska
Must say excellent staff! Really helped me choose the right dress for a Christmas Party. Also helped me locate a particular dress! Would recommend you shop there if you like Hobbs!
