Big queues, only 1 cheque deposit machine and 1 person working in the bank. If you’re trying to get something done in 10-20 min go somewhere else. Everything takes ages.
November 2024
I had not used my account for over 30 years, as I moved abroad. Went in, without an appointment, asked to close my account ( as I hadn’t used it in three decades). Couldn’t do it online as I had no logins, no passwords. So it was a bit challenging. But there was the lovely Gina, she helped me with everything. So grateful... read full comment
October 2024
Tried to add my partner to my bank account (website says go in branch). The assistant tried to get me to do a long and complicated process myself involving multiple new accounts etc rather than simply adding my partner to an existing account. They then got me an online appointment (they can’t do it in branch) at which... read full comment
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone. To find out what accessibility services are available in your local branch, search for it in our branch finder.
