March 2024 by YOman Nepal
I had my car's wheel alignment done at this garage. After it was done my steering wheel was not aligned correctly which I noticed after a drove my car on a motorway. I called the centre after a month so they can fix it, spoke to the manager Simon at the garage who was very helpful. He requested me to come back to the centre to get it fixed which he did. Thank you so much for the good customer service.
December 2023 by E. McKinnon
Poor service. Cancelled MOT when I was driving there. When I rescheduled my car failed on some bodywork that passed the last time (inconsistent). After I fixed it a week later I took it back mid afternoon and the MoT engineer had left for the day so they couldn't approve the fixes. When I called to arrange to come in the following weekend they informed me that I was out of time and I would have to book a whole MoT again. At no time did they warn me about this. The service was devoid of...service and also of empathy. Been to other Halfords and not had a problem. I wont be returning to this one.
November 2023 by Fausto Tavares
Worst Halfords garage!!! The manager atitude towards me was disgraceful and disrespectful.I had a booking transferred from a different garage that couldn't do it and he complained to me that the customer service that dealt with my booking didn't do the right thing and he would have to deal with head office, on which it's nothing to do with me and also started talking very rude towards my wife.I had appointment booked for 1pm and on the email says yo arrive 10min earlier. There was no other work being carried out and very rude again the manager said that in his sistema he was only able to start the work at 13:15, because the guy was on his break.After all the waiting he ended up telling me that he was not able to do the wheel alignment on my car.I can only advise people to avoid that garage.
October 2023 by Matthew Spencer
Had a few issues with my car identified from an mot. The guys here were excellent and really helpful. Thanks again.
October 2023 by Andrius M (LT carpentry ltd)
Bunch of cowboys. Left my Lexus for MOT and new tyres, collected with smashed front bumper. Shop manager promised to cover the costs initially, but changed his mind later... Stay clear
September 2023 by Gary
I called Halfords to book for an MOT and the person who answered the phone at Halfords asked to take my phone number and he will call me back so that I could book my MOT.. He didn?t call me back not on that day or even the following day.
August 2023 by Steave Klokov
Booked mot for 9.20 turned up to mot centre and they said they can't do it today. Now I have to deal with refund team and looking for another garage ?.
July 2023 by RAJESH KOIRALA
Booked a free brake check next day found out security wheel nut was missing and new dent on my car , from the conversation I had will not defiantly suggest they use genuine product, it?s a negative experienceService: Brakes
July 2023 by Matina Bara
2 weeks ago we booked an appointment on Friday for 4 new tyres & wheel alignment @ 11.30 am. We arrived 15 minutes early and we were told that there was a que and would not be able to take us before 1 -1.30As we had to pick up my kids from the
July 2023 by Slavek Danilowicz
Perfect! Very good pricing, hassle free service
July 2023 by Konstantinos Veves
Five stars because the engineers have always been polite, helpful, and willing to help the best way they can. Also, because their focus was not my pocket. They have done things for which they never asked for a pence. Such professional behaviour deservers recognition, and commendation.Services: General repairs & maintenance
June 2023 by Samantha Legg
Just drove in without appointment, with a pressure-losing tyre. Solomon immediately identified a nail, did not try to sell me a new tyre but did a fab job repairing it there and then. Friendly and effective customer service, thank you.Service: General repairs & maintenance
March 2023 by SB. Mabz
Over the moon about my MOT. They were really busy but fitted me in. Everywhere else was fully booked till april. Overall was looked after well very informative. Thank you hanwell halford team .
March 2023 by H Makkar
The manager is very polite and helpful!Will be going back in future for my car mot and service
March 2023 by Prab S
Poor customer service! Booked wheel alignment last week. The issue was the car was pulling to the left. After the works were done, I drove it 100yards and immediately felt it pull to the right. I brought it right back and told them the car isn?t driving properly. No interest shown by the workers to resolve the issue. One of the workers said the road infront or the garage is on a slant and to take it on the A4. I told them to take it for a drive (as they should be the experts). The branch manager said he can?t leave the office as there?s no one to cover and the other taller worker said ?I don?t get into customers car since Covid?. Extremely poor customer service, lazy/rude workers and zero interest to resolve the issue in the first instance. Complaint logged with customer service team! Wouldn?t recommend anyone to visit this branch!Service: Auto maintenance
