August 2026 by Denise Mclean Kennedy
A big thank you to Josh and his team for the excellent service I received with the diagnostic on my car. (Catford Rushey Green)
Josh was extremely professional, friendly and helpful from start to finish. He took the time to make sure everything was checked properly and that the job was completed to a very high standard.
It’s really reassuring to receive such good customer service, especially when you’re worried about problems with your car.
June 2026 by sheila brooks
Very helpful and efficient in servicing and the MOT of my car. I always use Halfords
June 2026 by Patrick Mulrenan
Josh was very very helpful at rushey green Halfords. I would highly recommend him!
May 2026 by Neil Weatherall
Always great service.
May 2026 by ellie hoy
Great customer service.
May 2026 by Darryl
Best service that I have ever received. Staff are really nice and thank you to the manager and everyone for making the process as simple as possible.
May 2026 by LF 2391
The whole experience was awful. My car was booked at the Catford branch on Bromley Road on the 30th April for an MOT but they cancelled mid way through the appointment as they realised they did not have the equipment to test a 4x4 vehicle.
I was then booked into the Catford Rushey Green branch for an MOT on the 6th May at 8.15am. However, I received a voicemail on the afternoon of the 5th May to say the tester wasnt going to be in and the appointment was cancelled. I called the next morning but could only get through to someone on the phone at 8.30am. They were unsure why this had happened, I was told that the tester was in that day and there was another slot available at 11.50am.
Car was failed on the MOT noting an issue with the brakes. Halfords charged me £54.99 for a diagnostic and quoted nearly £1,000 to change the front calipers and brake fluid. This seemed very strange as I had not experienced any issue with the brakes and upon checking with another experienced mechanic at another garage, no fault was found! When I complained about this to Halfords and asked them to re-test the car, they passed the MOT. I asked for a refund of the money paid for the diagnostic that was clearly not needed and was told I needed to call their customer services team.
The amount of time wasted and service received has been utterly terrible. I would not recommend under any circumstance!!
March 2024 by Jason Barrett
Nice guys, helpful and informative. Unfortunately, kwickfit was £40 cheaper per tyre, which makes a difference when the tyres cost £248 to start with.
March 2024 by Lee Hambrook
Not good, paid for a tyre online and booked a appointment for fitting.After turning up for my appointment i was told the shop didn't have my tyre and they would have to re'order it and i was given a new appointment.I turned up on new appointment day 20 minutes early and after a wait was told the technician is refusing to do the work because it's to late in the day even though I had a appointment the shop made.I requested a refund which I'm still waiting for..
March 2024 by Tamaya Malley
Absolutely awful - avoid completely. They are extremely unprofessional and extortionate. I went there to get an MOT and service for my vehicle with my break pads working and in order. When I picked up the car, my car had warning lights flashing up to replace my break pads. I asked Halfords to replace it but in doing that, an engineer damaged the wiring in the car - they admitted this to me!Because the wiring was damaged by them, they agreed to fix it for free. I later realised that they were just stringing me along with their lies and did not intend to fix it for free but instead they attempted to charge me £400 to fix a damage they created!!Gladly I stayed clear of that disgusting place and went directly to the dealer. It?s unfortunate that I had to pay the dealer for damage that was created by Halfords but I?ve learned my lesson - just avoid entirely.I tried to raise a formal complaint about the issue with their complaints team but I was just ignored for months. They must do this often, it?s honestly a fraudulent and non-compliant business as a whole.
March 2024 by Jack Lewis
Honestly awful! I would put 0 stars if I could but it is not an option unfortunately.I booked my MOT in with this branch, skeptical anyway as it being a Halfords but I was desperate as I left it last minute. (A week)Anyway, all booked in and paid for.I wake up the morning of the MOT and my test was booked in for 9am. I had received a call from the branch an hour before the booked in time to state that they would not be able to complete my MOT as a member of staff had called in sick.I called back obviously not very happy and they offered to book me in for a whole week later. I stated that it runs out tomorrow and that would not be any good to me and the staff member just says ?oh yeah, I will just refund you?. They did not seem to care that they had lost custom and did not try to help to book me in sooner even after cancelling very last minute.From reading other reviews this is a very common thing from this branch of them calling customers last minute and giving an excuse as to why they have to cancel their appointment which to me shows that maybe they are lying to customers and making it up because they cannot be bothered to complete the work booked in or have over booked.Not happy with the service at all. Would definitely not recommend.
March 2024 by Farirai Nyakudya
Great service from start to finish from a very knowledgeable team. Having a health report after my MOT/ Service is super helpful because I can tell where my problem areas are. I definitely will be coming back next year! Thank you team
March 2024 by Asha Vijayakumar
Worst experience ever, they really tested my patience today. First of all my mum booked the appointment for possibility changing her front 2 tyres but as mum English is limited she mentioned I will come along for her appointment. We went in early to make sure they can do what we ask for, front reception guy says yes, another guy comes and takes the car says he will call me over when he takes tyres off so we can take pictures, all of a sudden somone else is already changing the tyres without any discussion and seems pissed when I approached and explained to him. Anyway he then said he can?t even send the receipt to the correct name provided as we need it as proof to claim back. Told me he will sort it out in the next 15 minutes so I said okay I will leave and call back if I don?t get it. Never got the receipt so went back only to be told actually he can?t bloody change it as system won?t allow him, never informed us about it, was very rude with his attitude as well, says I should call customer service so I explained the fault is with you as my mum can in and booked with correct name so he should call and sort it ?I won?t do that? in a attribute manner, honestly people like that should not be at the front desk if they can?t even do their job properly. I knew this place was rubbish but topped it with their workers. Like I didn?t pay for the services asked and explained to 3 different people that don?t listen at all. ABSOLUTELY RIDICULES!!!!!
February 2024 by Lucy Twomey
Ibrahim and the mechanic who serviced my car and carried out the MOT were so helpful in helping me get up and running as soon as possible. Really professional and great customer service with a smile! Thanks guys!
February 2024 by Nichola Keating
Cancelled my appointment but not told reason
