November 2022 by S J
Kevin and Sarah have both been amazing, their expertise, support and customer service being excellent. A great welcome and a friendly atmosphere. Will definitely come back and will definitely recommend!
June 2022 by Jill Robinson
Great, friendly and efficient service from the staff at Waterloo Branch. The process was simple and the price paid for my old gold was excellent! I would highly recommend visiting this branch if you have any old gold to sell. Outstanding customer service.
June 2022 by Sassy Sustainables
Excellent experience with Cheryl & Sarah, took time to help me find the perfect chain ?
June 2022 by SANJAY Pal
Exceptionally kind and very understanding.
May 2022 by Laura Sapega
Nice staff. They know how to talk to deaf person
May 2022 by Laura S
Nice staff. They know how to talk to deaf person
April 2022 by Amadou S.
Very welcoming and very helpful. Kevin was nice enough to fix one of my watches and give me some useful information in the process since I'm a visitor and I am new to the city. I recommend!
April 2022 by cherone henry
Cheryl (manager) and Kevin are fantastic. Excellent customer service and generally kind.
March 2022 by Phil Schafer
The manager Cheryl Mcclancy is very helpful and friendly whilst making Western Union transfer and I wholeheartedly recommend ?
November 2021 by The mystery Shopper
I can honestly say I have never really known much about this shop but recently I have come into some financial difficulties and needed to sell some of my jewellery. This experience is new to me and I felt all sorts of emotions and vulnerable as I dont know anything about jewellery and what its worth, I just knew what I needed. A young black lady who I have shamefully forgotten her name welcomed me into the store and was so graceful in her ways and really made me feel like I didnt need to be ashamed and embarrassed. I did not have any form of id on me that day so I was to return. Luckily I came into some money so in the end I didn't need to sell any of my jewellery! But I will return to say hi if she even remembers me (lady with messy red hair)Let this review remind youThat you are specialThrough and throughAnd thought about so warmlyand so very often too!.You're helpful and supportive 8In a way the warms the heart,Whatever happens,You are thereTo play your thoughtful part.Thank you for your kindnessWhich can never be repaidAnd for your understandingAnd the difference it made.
