November 2023 by blissofplants
Not a great experience at all!I took my 14ct gold necklace to see how much could I sell it for..The lady/which I prefer not to name/checked it and offered £60.When I agreed, she changed her mind very quickly and claimed it's 9ct gold and she could give me £40.The hallmark 585 is clearly seen on the necklace!What a disgrace to lie to their customers!!
July 2023 by Michelle Russell
Lovely friendly polite and caring staff, Fea, Lizzy & Scott the newbie lol a great team!! They should be in every H & T Store a real credit to the company.Thanks guys??????
July 2023 by Maksimilijan Jozef Petkovsek
*** to clarify, this is not a review about this store in particular but rather about some dubious practice from Est 1987 network - owned by H&T ***A few days ago I reserved a relatively high value item for "View in store" @ their store in Clapham.My request was approved (09/06) through a separate email and confirmed by a customer service operator. The item was reserved for me.Yesterday morning (11/06) I noticed that the item's status changed from "reserved" to "sold out" and my viewing request shifted to "not available".I enquired this morning (12/06) about this change and the answer was that "unfortunately it has been sold in store" (the original holding store, not Clapham). This is questionable unprofessional practice, not much else to add beyond the disappointment.My first observation is that I should have been contacted by the store, giving me the option to buy the item first - which I should have done.Secondly, the fact that a reserved item is sold to a third party without warning is a sign that very little trust can be put in this company.My warning here is that if you really want to trust these people, buy the item if you can. Do not reserve it, as the reservation is worthless.Ref ORDER 17029
July 2023 by Kim Cullum
Took my grandmother's ring in to be valued and the member of staff tried to tell me the stamp reading 18c GOLD PLAT. meant gold plated and that the stones were therefor fake?! Even when I tried to explain that even I knew PLAT. was a historical mark for platinum the guy laughed at me. Took it to Asquiths who tested and polished it and confirmed it was as marked - ie gold and platinum with real stones and worth a five figure sum (all for free). Take care!
June 2023 by Chad Culpepper
Today I had the pleaser of having my transaction conducted by a young profession named Fresia. I?ve been coming to this specific Western Union outlet for over a year now, and thought this was our first interaction, she continues to represent the quality service that keeps me coming back to this exact location. Always professional. Always dependable.
June 2023 by C C
Fresia gave me an excellent customer service and well explained information how works Western Union in H&T - Clapham Junction. I will be back definitely.
May 2023 by Caliva Ferguson
The work was excellent, the staff was friendly, and I'd love to do business again here anytime. Served by the lovely Faé, Liz & Fresia.
March 2023 by Rosie Luttman
Visited this store today and I must say Paulina was absolutely amazing. So friendly and explained things very clearly to me I felt like I was in good hands. Would definitely recommend to anyone that wants to buy or sell jewellery to visit this store.
March 2023 by Dj Fernandes
Good service. Fresia was very helpful and polite. Helped me with my transaction.
March 2023 by El Mani (vincexmani)
I had a delightful experience when I visited H&T and had the lovely Paulina & Faye serve me. The customer experience was amazing, due to their lovely smiles, elegant mannerisms and professional courtesy. I entered the store from the cold ambience of Clapham and was bombarded with a warm atmosphere, making me feel at home and longing to stay longer for items i didnt even need. 10/10 would recommend coming back.
June 2022 by Joshua Henriques
H&T pawnbrokers in Clapham junction offer a fair price and have very welcoming and polite staff who provide a very good level of customer service. Would recommend. Chloe, Kelly and Paulina are just some of the friendly staff who will help you get a good deal for items your looking to sell. ?
June 2022 by Chrissy.P Penfold
I cannot express the friendly polite service that kelly (Kellie) and Chloe provide they are such amazing girls , always smiling and willing to help you no matter what .The service they offer is always 100% if i want to purchase earrings or necklace rings or get a loan its always on point.
June 2022 by Kidd Akinfolarin
Hi.I was attended to at H&T Clapham junction branch by a lovely young lady called Chloe yesterday. She was very polite, attentive and diligent while attending to me. ?Very Professional?.I can?t wait to be back soon. ??????????.
June 2022 by I Patterson
Just been into the shop and was greeted by Paulina who served me.I needed an extension on my Rolex watch for a month which she did no problems.Kind friendly atmosphere. Thank you
March 2022 by Richard Self
Very helpful in my circumstances and service was great..
