March 2024 by Underground Division
I went to get a coffe with my friends, asked for extra hot coffee and got abused and my coffee had been snatched from me after I paid for it and was told that they will call the police and refuse to state his name! So one of the girls said his name was Ozy! I really don?t comprehend, how is it possible to treat the people who pay for your wages like that! Very poor customer service! IGNORANT! DISGUSTING AND RUDE
March 2024 by Salamath Nisha
Nice place, clean, tidy, but the way they treat me is not appreciatable.I said to them the drink is not hot they told me " How do you know, have you drink it? drink it and tell me." And then he told another person to "make exrta hot drink for that lady. "It was such a bad experience i ever had. Even while taking an order, he said I only take a food order, not drink order. But another person takes too much time to take an order.May be they treat a people with their attire
January 2024 by Evie Winter
Yes it?s a chain, but? service was lovely and v helpful! Lots of seating (more in the back) and the hot chocolate was super tasty. Reasonably priced (for Clapham!) and a nice place to sit and relax.
December 2023 by Ria A
Popped for Sunday coffee and baked goods, the queue out the door says a lot! We were served quickly and the coffee?s and pastries didn?t
November 2023 by MacGregor Cox
Came here to WFH for a few hours. Solid coffee. Nice quite chatty atmosphere.
October 2023 by Ian Mallows
Coffee tasted ok but was barely warm. Coffee has to be hot.
October 2023 by Damien T
Good staff and service but baguette bought in the morning seemed to be from previous day?
July 2023 by Alex Durrant
Visit at least twice a week for very good coffee. The staff are always a pleasure and now remember my regular order which is a nice touch. Large seating area which is great for bringing my family along to on a Saturday morning, plus the pastries always go down well!
July 2023 by Tabbie McLeod-Clarke
I just went for a takeaway coffee with my sister this morning and was shocked by the rude barista who shouted at my sister. She had forgot to take her pastry at the counter and was talking to me before we heard ?EXCUSE ME YOUR PASTRY? in the most aggressive manner. People were beginning to stare and it was incredibly awkward. We were shocked and didn?t say anything, and the lovely barista working with her then was super polite and lovely. She is often working at the coffee machine complaining about the job and has the most miserable temperament. I wish I went and found out her name. Disgusting behaviour given I come here everyday and try and be friendly with all the staff.
June 2023 by Adam Searl
I come here all the time. Everyone is super friendly, the food and coffee is the best in London. Rob is always in a great mood and fun to talk to. Anytime people come and visit me in London, this is the first place I take them and they love it.
May 2023 by James Gill
Went in for coffees and food for the whole family. Left with nothing due to an incongruously rude member of staff while attempting to place a big order. Most odd. We used to be relatively regular at various branches of Gail's. We'll go elsewhere. I've emailed twice ("we?ll reply within three working days, if not sooner" - total nonsense) - no response - and so here we are. I'm a proper five-star merchant to boot so this is an unwelcome break from the norm for me.
May 2023 by Barnaby Rockliff
I pop in here a few times a week and it's an excellent experience every time. Really nice coffee (they don't even have to ask for my name now!), great bread and lovely members of staff.
May 2023 by Danni Gisbourne
Amazing coffee shop with amazing people! The team have really nailed making a chain feel like an independent with all the great Gail's staples in a beautiful setting.
May 2023 by LUIZA DINULESCU
The quality of the products is outstanding, and the assistant manager, Roxana, is truly impressive in her attention to detail and dedication to providing exceptional customer service. It's always a pleasure to visit the bakery!
May 2023 by Katy Proctor
This is my favourite Gails for sure. The team are super friendly and handle the stress of a busy weekend with a smile on their faces. So lucky to have it as my local.
