August 2025 by Anthony Page
Bread and pasties very good buy expensive!
July 2025 by P SS
My 10-Year-Old Son Was Left in Tears at Gail?s Dulwich Village
This morning at Gail?s in Dulwich Village, my 10-year-old son walked in confidently to buy a bacon sandwich, a drink, and a coffee for me while I parked nearby. He?s been to this café many times and felt comfortable going in on his own.
What happened next left him in tears.
Despite queuing up and waiting patiently at the counter, he was completely ignored by a staff member?a woman who served multiple adults who arrived after him, even someone who physically pushed ahead. She didn?t acknowledge him, not even when there were no other customers. He said ?excuse me? several times, and she continued to overlook him. In his own words, ?I felt invisible.?
After over 10 minutes of this, he returned to the car crying?humiliated and hurt. When I went in to ask why he hadn?t been served, the staff offered a flimsy excuse about thinking he was part of a group of children (a group that, by that point, was already seated and eating).
No proper apology. No reflection. Just a patronising ?sorry? and a rude, shouty exchange with me when I asked for our takeaway order to finally be taken. They waived the cost of the coffee?an insulting gesture, as if a free drink could make up for the emotional impact on my son.
This wasn?t just bad service. This was exclusion, pure and simple. Whether it was because of his age or other assumptions they made about him, he was treated as if he didn?t belong. That?s not something I?ll stay silent about.
Children deserve to be treated with respect. They deserve to be seen.
I?m sharing this so other parents are aware, and so Gail?s takes real steps to make sure this doesn?t happen again?to my child or anyone else?s.
July 2025 by lior berman
We were table of 10,sitting outside for a bday drinks and the staff members was so helpful and kind it's actually made the whole experience nicer ???
June 2025 by Mark Hinkley
Poor service, average food, bad coffee. 5 star prices.
The only positive is it's open 30mins earlier than the independent cafe round the corner.
June 2025 by Peter Gailitis
We noticed they had Potato Rosemary Bread but we were not sure we wanted to buy a whole loaf, so Ava gave us a slice to sample. It was delicious, as was the brownie ? Good food, Great service! Thanks Ava and Gail's!
June 2025 by Kelda Alleyne
As a frequent flyer to Dulwich Village the experience is great. The Baristas are excellent and make the most mooreish coffee and always know my coffee. The food is very inviting and I have had to make choices between favourites - so as to keep coming back and still have a waistline ?
The Team are so friendly and always on hand to give advice as to selection and raise your mood
Dulwich Village is by far my favourite Gail?s - and I?ve been to a few
June 2025 by Steve Hathaway
If you need a coffeê and its raining go.
May 2025 by Malcolm Hutchison
Rude staff.Almost had my order thrown at me! Loud music blaring out. Even sitting outside wasn't a relief from the awful music. Would not recommend.
May 2025 by Kate Andrushkevich
I wish there was more space
April 2025 by Ahmed NABIL
I poted mixed olive sourdough bread takeaway, and I found out after the bread was horrible and burned ?. I like gail's but this time I was despondent
March 2025 by Nikki
It?s honestly baffling that in 2025, such a large chain still has such a poor vegan offering?Gail?s has, in fact, the worst selection of any bakery in the area. Every time we?ve popped in over the past few years to ask about vegan options, we?ve been shown a single tiny vegan cake. Extremely disapointing.
March 2025 by Irina
Everything i tried was good, the staff is really friendly, sometimes they give me little pastry for free, which is highly appreciated.
The reason for the 2 stars is this..I come to this bakery every week for almost a year now. What puts me off is the toilet. I understand they are busy all, but, given the prices and the prestige of this bakery, it is not acceptable to always have a dirty toilet. Never, but never, I found the bathroom clean. It is always full of water, smelly, dirty, which is not ACCEPTABLE! I'll change my rating once I see that toilet cleaned. I am surprised how come this is not mentioned more often in the reviews..
January 2025 by paul eastham
I use Gail?s a lot but I have one big complaint. I deeply suspect that sandwiches are not fresh. The bread often seems stale and I fear they are prepared at some central warehouse and frozen overnight. I have reason to say this. I. am sure this saves oodles in costs but it damages the brand.
January 2025 by Toby Wuyts
Busy cafe with plenty of baked goods to offer. Had the cheese ham leek quiche. It was delicious. Decent coffee too. Staff were friendly even during busy times
December 2024 by Vincent O?Sullivan
Cold and expensive. They keep the door wide open during the winter. It?s their policy to keep their customers cold.
